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Position Summary:

The Patient/Visitor Services Representative welcomes and assists patients, their families and visitors entering the hospital. May require COVID screening by taking temperatures and asking specified screening questions. Answers questions, provides information, and directs people to the correct location within the hospital dependent on patient/visitor needs, creating an atmosphere in the hospital that is caring, yet efficient. Assists patients with electronic check-in or arrival devices. Collaborates with and directs volunteers to assist in the transportation of patients as needed.

Experience:

Previous customer service experience required; Minimum 12 months of employment history preferred.

Essential Functions:

• Cordially greet patients, visitors, and families upon arrival at the hospital.

• Maintain cleanliness of equipment and work area.

• Properly guide individuals to correct areas of the hospital or medical office building.

• Maintain the neat, clean appearance of the lobby area.

• Consistently communicate courteously and effectively with patients, families, visitors, and staff utilizing the highest level of customer service skills.

• Maintain strict confidentiality of patient information.

• Always demonstrate exceptional telephone etiquette and interpersonal skills, with all individuals.

• Distribute appropriate visitor passes.

• Assists patients with electronic check-in or arrival devices.

• If required, ensure the proper use of personal protective equipment (PPE); Put on (don) and remove (doff) per company protocol as required.

• If required, appropriately screen patients, visitors, and families by utilizing red thermometer or other assigned instrument, and by asking specified screening questions of all individuals. Using CDC and corporate guidelines, determine if an individual is clear to enter the facility. Provide additional information to employees, patients, or visitors once responses have been documented if necessary.

• If required, ensure individuals maintain appropriate social distancing of 6 feet as recommended by the CDC during the health screening process and while awaiting services.

• If required, ensure individuals entering facility are wearing a mask, and if no mask is present, offer surgical mask to patient/visitor/staff.

Other Duties:

It is understood that this description is not intended to be all inclusive and that other duties may be assigned as necessary in the performance of this position.

The pay range for this position $16.47-$23.61/hour

Joining the Guthrie team allows you to become a part of a tradition of excellence in health care. In all areas and at all levels of Guthrie, you’ll find staff members who have committed themselves to serving the community.

The Guthrie Clinic is an Equal Opportunity Employer.

The Guthrie Clinic is a non-profit, integrated, practicing physician-led organization in the Twin Tiers of New York and Pennsylvania. Our multi-specialty group practice of more than 500 physicians and 302 advanced practice providers offers 47 specialties through a regional office network providing primary and specialty care in 22 communities. Guthrie Medical Education Programs include General Surgery, Internal Medicine, Emergency Medicine, Family Medicine, Anesthesiology and Orthopedic Surgery Residency, as well as Cardiovascular, Gastroenterology and Pulmonary Critical Care Fellowship programs. Guthrie is also a clinical campus for the Geisinger Commonwealth School of Medicine.