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Are you ready to make a difference in the lives of your patients? Look no further! Great Lakes Physicians Practice is thrilled to offer an exciting opportunity for a full-time **Office Assistant II** to support our Silver Creek Outpatient Office. If you’re passionate about efficient patient care, excellent communication, and contributing to a dynamic team, this role is for you. Our ideal candidate will come to us with Medical Office Experience and the ability to travel between sites as needed.

If this sounds like you, we would like to encourage you to apply!

_Why Choose Us?_

+ **Meaningful Work:** As an Office Assistant II, you’ll play a vital role in making and scheduling patient appointments, ensuring timely and efficient service.

+ **Work-Life Balance:** Enjoy a Monday-Friday daylight schedule— **no evenings, weekends, or holidays!**

+ **Patient-Centric Approach:** Assist patients both in person and over the phone, providing essential information and collaborating with various departments.

+ **Ideal Candidate:** If you have prior experience in an outpatient medical office, are comfortable with high call volumes, and have a knack for electronic medical records and medical terminology, we want to hear from you!

+ **Make an Impact:** Explore this opportunity and discover how you can positively influence the lives of others while building the career you’ve always dreamed of. Apply today!

Responsibilities:

+ Verify necessary information and records in the medical record and computerized scheduling system. Prepare patient charts for upcoming appointments.

+ Completes necessary paperwork such as encounter forms and referrals. Use computer system to generate information necessary for billing. Maintain a clean, orderly waiting area including beverage area and reading materials.

+ Answer questions regarding patient appointments and testing. Greet and register patients in a polite, prompt, helpful manner. Provide any necessary instructions/directions. Inform appropriate department/person of person's arrival performing appropriate check-in and check-out functions.

+ Assist with inpatient billing process.

+ Assist physicians with transcription and dictation issues/concerns, and review process for accuracy

+ Process medical records release requests.

+ Identify stock levels of office supplies and assist with ordering/inventory management.

+ Maintain and update current information on physician's schedules ensuring that patients are scheduled properly and appointments are confirmed. Answer telephone, screens calls, takes messages and provides information in a courteous manner.

+ Schedule diagnostic testing and obtain insurance authorizations, verifications, and referrals in a timely fashion

+ Utilize appropriate modules of the automated financial management system for scheduling, information verification, entering charges, co-payment collection/ reconciliation and other tasks. Schedule, coordinate and reschedule patient appointments. Relay necessary messages to staff and providers.

+ High school diploma or GED

+ Three years of work experience, preferably in a medical office setting.

+ Knowledge of medical terminology preferred.

+ Word processing and computer experience required. **Licensure, Certifications, and Clearances:** **UPMC is an Equal Opportunity Employer/Disability/Veteran**