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Responsible for working with patients by telephone in a fast-paced Communication Center environment by performing a variety of clerical and administrative tasks. Computer experience as well as Call Center or Switchboard experience is preferred.

+ Dayshift, 8:30 am - 5:00 pm

+ Monday - Friday | No Weekends or Major Holidays

Responsibilities:

+ Notifies patients of appointments and informs them of necessary information including insurance cards and co-pays for their scheduled appointment.

+ Answers patient telephone inquiries for the SHMG Physician Finder Service and assists patients in locating a care provider to meet the patient's needs.

+ Assists with contacting and rescheduling patients when providers' schedules change.

+ Schedules patients in a computerized practice management system and maintains appointment schedule by following office scheduling policies

+ Directs phone calls to the proper destination or takes messages as needed.

+ Create, maintain, and enter information into databases.

+ Compile, copy, sort, and file records of office activities, business transactions, and other activities.

+ High school diploma or equivalent required.

+ Two years experience working in a physician's office or medical field required.

+ Associate's degree required in lieu of experience.

+ Call center experience preferred.

+ Customer service experience preferred.

Licensure, Certifications, and Clearances:

+ Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran