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ABC Imaging is a global Printing and Media company, providing One Stop Visual Solutions to the Fortune 500 Companies worldwide. Locations in USA, London, Dubai and Shanghai. One Stop Solution.

POSITION SUMMARY:

Under the general direction of the Collections Manager, the incumbent will be responsible for timely collections efforts, prompt resolution of issues impeding payment, escalation of non-paying customers for resolution, and support of the overall responsibilities of the Collections Manager.

RESPONSIBILITIES:

+ 1. Performs all collections duties for an assigned portfolio of commercial customers

+ Meets or exceeds minimum collections productivity levels set by the company

+ Discusses open balances with customers and gains payment promises

+ Escalates accounts within customer organization or within ABC Imaging if primary collection efforts do not produce results

+ Maintains a system of follow-ups to ensure that customers are contacted on a regular basis. Records all activity in the collections system

+ Partners with Billing, Cash Application, Sales, and field personnel to resolve open customer disputes in a timely manner

+ Recommends accounts be placed on credit hold if needed during the collections process

+ Records credit card information and routes it to cash applications for charging and posting. Protects confidential client information

+ Reviews delinquent account aging on a regular basis and ensures that customer contacts are prioritized according to order of importance

+ Maintains a high degree of tact and decorum when dealing with external and internal customers, working collaboratively to resolve one-time and recurring issues

+ Identifies issues attributed to account delinquency and provide insights to Collections Manager

+ Uses discretion and independent judgment to determine best practices to drive collection commitments from past-due accounts.

Qualifications:

+ At least 3-5 years of experience in high volume, full-service accounts payable environment

+ Bachelor's Degree in related area or relevant experience

+ Strong capability with Microsoft Excel

+ Extensive experience working in Collections

+ Understanding of purchase order matching process preferred

+ Highly developed organizational ability, strong attention to detail

+ Ability to work independently and handle multiple tasks without losing focus

+ Superior customer service skills

+ Ability to communicate effectively with shop managers, employees and vendors to clarify procedures and processes