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Referral Coordinator for Internal Medicine & Surgery- Peoria, AZ

The Referral Coordinator (RC) ensures effective, client-centered management of all referrals for the Internal Medicine (IM) services. The RC serves as the primary point of contact for referred clients, managing their hospital experience from initial referral through conclusion of service. This position interacts with the referring veterinary community, clients, and hospital teams to ensure seamless continuity of care. You will also have the responsibility for charge capture and other billing-related activities for the IM services. The RC will ensure that all charges are captured in an appropriate manner by auditing records for accuracy and verifying that charges align with the patient’s treatment record(s).

**Job Schedule:** Sun-Wed 7a-4p

**Referral Coordinator Pay:** $22.50 - $28.00 / hour depending on experience and advancement through CareerTrax leveling system. We also offer competitive shift differential pay for eligible hours worked for nights and weekends.

*Shift differentials are based on a 4 hour minimum.

As a Referral Coordinator:

+ Serve as liaison to pDVM’s and referral clients for IM.

+ Confirm new IM consult appointments.

+ Audit new IM charts to ensure all appropriate medical records are present, prior to the appointment day.

+ Audit patient records/charts with invoices to ensure charge accuracy.

+ Verify charges on open invoices of hospitalized patients and make corrections as necessary.

+ Review bloodwork and radiographs to ensure appropriate capture of charges.

+ Provide clients with billing updates.

+ Educate other hospital associates regarding charge entry protocols.

+ Handle collection of accounts receivable including maintenance of payment plans.

+ Serve as liaison to credit providers, collection agencies and donation/rescue organizations.

+ Other job duties as assigned.

Why BluePearl?

+ Our passion is pets. We offer Trupanion pet insurance and discounts to our associates for pet treatments, procedures, and food.

+ We encourage you to grow with us. Our associates are leveled by their skillset and move up in level as they gain more skills and experience. We are focused on developing our associates into leaders through talent development programs and leadership workshops. As a member of Mars Veterinary Health, our associates have endless opportunities to advance in their career.

+ To transform and lead the industry through innovative quality medicine and care, we understand the importance of continuous learning. We offer annual continuing education allowance, free continuing education sessions, our own BluePearl University for training, and our clinicians have access to over 2,000 medical journals.

+ We value your health and well-being as an associate by providing you with the following:

+ Medical, dental, vision, and life insurance options.

+ Parental leave benefits

+ Flexible work schedules

+ 401k and retirement planning

+ Time to reset, rewind, and reflect through our paid time off and floating holiday plans.

+ A regional licensed social worker who can provide guidance, advice, and tips/tricks on how to maintain a healthy lifestyle while working in a fast-paced emergency and specialty care environment.

+ We promote a family-like culture in our hospitals. We are all in this together. We believe in working together to lead the industry by enriching lives through remarkable care for pets.