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Position Summary:

The

Computer Hardware Engineer

II provides second level hands on or remote technical support to end-users on various technical issues and problems relating to desktop hardware, operating systems, software, network, cabling, mobile devices, and peripherals. Provides excellence in customer service going above expectations. Also, is a senior technical resource for the Computer Hardware Engineering team.

Essential Functions and Responsibilities:

1. Manages the installation and maintenance of hardware and software including workstations, mobile devices, multimedia displays, and video conference system support.

2. Manages the diagnoses and repair of various computer hardware types including first level network hardware support.

3. Assists in Image creation and operating system configuration using System Center Configuration Manager (SCCM) and Microsoft Deployment Toolkit (MDT) and Application deployment.

4. Performs rack and stack activities for network and server infrastructure hardware

5. Support and administration of Microsoft Active Directory environments.

6. Manage the organization and inventory of desktop hardware and software resources.

7. Deploys computer workstations or notebooks, completes moves and setup of computer peripherals.

8. Manages service tickets with appropriate level of documentation, follow up actions, and tracking while staying withing established Service Level Agreements (SLAs) and providing excellence in customer service.

Qualifications:

_Required:_

+ High school diploma or GED.

+ Four years of experience working in a Desktop Support/Client Services role.

OR

+ Associates degree from an accredited college or university, preferably in computer science, information systems, business administration or another related field.

+ Two years of experience working in a Desktop Support/Client Services role.

_Preferred:_

+ Industry-specific certification such as A+, MCP, MCSE, other Microsoft role-based certifications