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Patient Accounts Representative (Hybrid)

101 Truman Medical Center

Job Location

Truman Support Center

Kansas City, Missouri

Department

Patient Accounts

Position Type

Full time

Work Schedule

7:00AM - 3:30PM

Hours Per Week

40

Job Description

We are seeking a detail-oriented and dependable **Patient Accounts Representative II** to join our team! If you are passionate about accuracy, problem-solving, and customer service in a healthcare setting, we want to hear from you. You’ll be responsible for managing billing and collections, ensuring accurate account resolution, and working with insurance payors and patients.

What You’ll Do:

• Billing & Collections: Manage daily billing for insurance claims and collections for outstanding payor accounts and self-pay encounters.

• Account Monitoring & Reconciliation: Reconcile assigned accounts using proper workflows and ensure accurate account resolution.

• Knowledge of Programs: Stay updated on third-party carriers, government payors, special programs, and the University Health Financial Assistance program.

• Compliance & Regulations: Meet regulatory compliance standards, federal regulations, and department protocols to ensure accuracy and adherence to industry standards.

• Electronic Systems & Customer Service: Use various electronic systems to track and manage accounts while providing excellent customer service.

• Problem Solving: Use critical thinking to resolve billing issues independently and efficiently.

Minimum Requirements:

• High School Diploma or equivalent.

• At least two years of experience in a professional or insurance billing environment.

• Experience with commercial insurance, Medicare, and Medicaid reimbursement.

• Working knowledge of reimbursement comment codes and payer provider manuals.

• Computer literacy and ability to use Excel, Word, Outlook, and a 10-key calculator.

• Extensive knowledge of third-party billing procedures with the ability to act as a subject matter expert in this area.

• Strong oral and written communication skills to effectively communicate with payors and patients.

Why You'll Love It Here:

• Competitive salary and benefits package.

• A supportive and collaborative team environment.

If you’re ready to take your billing and collections expertise to the next level, we encourage you to apply today! Join us in making a meaningful impact on our organization’s operations and patient care.

Working at University Health is about making a difference. It's providing the best care to every patient every day.

University Health (UH), is committed to being a leader in providing a culturally inclusive workplace for our employees. UH is an equal opportunity employer. We value and celebrate our differences. We are committed to equal employment opportunity regardless, but not limited to race, ethnicity, religion, beliefs, sex (including pregnancy, gender identity and expression, sexual orientation), national origin, ancestry, language, age, citizenship, genetic information, marital status, socioeconomic status, literacy, disability, mobility, abilities, veteran status and any other category protected by applicable law.