• Cust Process Coord

    Bayer (Creve Coeur, MO)


    Cust Process Coord

    YOUR TASKS AND RESPONSIBILITIES

    You are responsible for achieving expertise in operational processes for assigned brands and systems. Additionally, you are accountable for coordinating with assigned contractors to complete transactional tasks serving as the primary contact for questions and support in delivering expected SLAs and customer experiences in accordance with each Brand Family’s expectations.

    The primary responsibilities of this role, Customer Process Coordinator, are to:

    + Manage inbound 800# calls across all Regions from customer, partners, and Field Sales Representatives;

    + Create new orders from structured input phone, email, and SalesForce;

    + Execute and monitor transactions to enable delivery of product and billing; monitor backorders;

    + Check availability and execute allocation requests (based on Control Tower guidance), including product substitutions and cuts;

    + Execute transactional reconciliation for dealer to dealer / customer to customer stock transfers;

    + Initiate country stock transfers and trigger local deliveries;

    + Maximize effectiveness through appropriate system and technology usage while documenting all customer interactions in Customer Relations Management Software (SalesForce.com);

    + Provide transactional support with account reconciliation;

    + Ensure completion of all necessary forms (e.g., to document legally binding agreements);

    + Initiate approval requests to overcome various blocks (pricing, credit set up in system);

    + Identifying and delivering cross functional solutions to achieve;

    + Operational Excellence for the Brands and Regions;

    + Stimulate efficiency of order management, support regional and brand standardization for SAP transactional and support processes;

    + Execute transactions associated with complaints and returns, including logging, investigating, and resolving requests in the system.

    WHO YOU ARE

    Bayer seeks an incumbent who possesses the following:

    Required Qualifications:

    + H.S. diploma or equivalent;

    + Able to effectively provide guidance and direction to others to achieve results with some supervision;

    + Ability to effectively collaborate with strong results orientation and a process improvement mindset;

    + Ability to achieve results with and through others;

    + Key Competencies: customer focus, agility, critical thinking, and interpersonal skills.

    Preferred Qualifications:

    + Bachelor’s degree;

    + 3 years of operational experience in Customer Service, Commercial, Logistics, Administration or Manufacturing;

    + Knowledge of SAP and SalesForce.

     

    This posting will be available for application until at least May 14, 2025.

    YOUR APPLICATION

    Bayer offers a wide variety of competitive compensation and benefits programs. If you meet the requirements of this unique opportunity, and want to impact our mission Science for a better life, we encourage you to apply now. Be part of something bigger. Be you. Be Bayer.

     

    To all recruitment agencies: Bayer does not accept unsolicited third party resumes.

     

    Bayer is an Equal Opportunity Employer/Disabled/Veterans

     

    Bayer is committed to providing access and reasonable accommodations in its application process for individuals with disabilities and encourages applicants with disabilities to request any needed accommodation(s) using the contact information below.

     

    Bayer is an E-Verify Employer.

     

    **Location:** United States : Missouri : Creve Coeur

    **Division:** Crop Science

    **Reference Code:** 844764

    Contact Us

    **Email:** [email protected]

    **Job Segment:** Field Sales, ERP, SAP, Business Process, Sales, Technology, Management