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Overview

Essential Functions:

+ This role will work closely with cross functional teams and external vendors, to ensure a holistic approach to delivering services, while driving operational excellence and digital transformation initiatives. Experience with engineering or software development methodologies and leading high-performance teams will be critical for the success of this role.

+ Strategic and Team Leadership - Define and execute platform strategy and roadmap in alignment with business objectives; Ensure disaster recovery and business continuity strategies are in place; Manage, lead and mentor a high impact team; Oversee multiple technology projects simultaneously to ensure scope, budget and timelines are met while proactively mitigating risks and planning for steady state support; Promote a culture of innovation, automation and continuous learning; Drive talent development; Manage the team budget and cost optimizations.

+ Platform Management, Operations and Governance - Oversee end to end operations, processes, compliance controls; Lead technical design and systems integrations, taking into consideration platform availability, scalability, performance, security; Contribute as a hands-on senior architect as needed; Establish and continuously improve on standards, best practices; Maintain detailed architectural, design, configurations, operational procedures documentation; Manage releases per ABM change management policy and ITIL processes and guidelines; Provide key platform updates, reports, to stakeholders as needed; Define and monitor KPIs related to platform performance and user satisfaction; Operate a governance mechanism to establish effective controls for operations, measure and track quality of service.

+ Vendor and Stakeholder Management - Work closely with Sourcing to manage strategic vendors, contracts, licenses and relationships; Manage 3rd party budget, spend and invoices; Collaborate with vendors and service providers to ensure effective implementation of the tools, services, and software.

+ Compliance and Risk Management – Comply with ABM Code of Conduct; Ensure the portfolio of platforms comply with IT policies, procedures and any industry regulations where applicable; Implement and manage platform health, security vulnerabilities, threats and remediation strategies; Participate in internal and external audits.

Qualifications:

+ Bachelor’s degree in Information Technology, Computer Science, or a technology related field.

+ 15+ years of experience in IT

+ 10+ years in Leadership responsibilities, with proven track record of leading high-performance teams of 5+ team members

+ Strong foundation in engineering or software development methodologies required.

+ Expertise with ITIL practices and ticketing systems, such as Service Now

+ Proficiency with configuring and managing platforms such as Microsoft Endpoint Manager Intune, Workspace One (UEM, Intelligence), SCCM, SharePoint, M365 Suite of products, video conferencing.

+ Expertise in modern device management, endpoint security and application delivery

+ Knowledge of Windows, macOS, iOS and Android device management

+ Proven experience managing the lifecycle of enterprise devices including provisioning, configuration and compliance enforcement for BYOD and corporate owned.

+ Experience with implementing access policies, authentication mechanisms, including integration with SSO, Active Directory, Azure AD and other identity providers.

+ Experience with managing application policies to secure company data on managed and personal devices

+ Experience with scripting (e.g. Powershell, Python)

+ Experience with successful implementation of Windows Autopilot.

+ Experience with building custom OS images for Windows and macOS systems (implementing GPOs, integrating hardware drivers, firmware)

+ Understanding of enterprise networking, VPNs and Cloud services

+ Experience with colocation, SaaS and Managed Service Providers

+ Demonstrated ability to negotiate and manage software license and managed service contracts

+ Strategic thinking and vision with a focus on operational efficiency and user experience.

+ Proven experience with reporting, monitoring and managing operational SLAs, Metrics, KPIs

+ Strong project/program management skills with experience leading multiple projects.

+ Self-starter, willing to take initiative.

+ Strong work ethic coupled with sense of ownership and accountability for one’s work.

+ Exceptional leadership skills

+ Excellent communication, customer service and problem-solving skills.

+ Strong interpersonal skills and ability to influence other team members both internally and externally.

+ Ability to manage and resolve conflict.

+ Strong analytical, organizational, conceptual thinking, execution skills with attention to detail.

+ Ability to work independently and collaboratively in a fast-paced environment

+ Ability to manage and handle complex issues in a professional manner.

+ Ability to lead technical discussions and transition from high level to details seamlessly

+ Ability to multi-task, prioritize and handle multiple requests

+ Experience with BYOD policies and Zero Trust architecture

+ This is an onsite role with 30% travel and on call requirements.

**Benefit Information:** ​

ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit:

ABM 2025 Employee Benefits | Staff & Management (https://abmmscloud.sharepoint.com/:b:/r/teams/CorporateTATeam266/Shared%20Documents/General/ABM\_2025\_Employee\_Benefits\_Staff\_%26\_Management\_No%20Date%209.5.24.pdf?csf=1&web=1&e=q8ni6i)

REQNUMBER: 112348