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JOB SUMMARY

Support our Operations Training Team Mission to

+ **Inspire** operational excellence through comprehensive training.

+ **Transform** our training personnel through professional development and empowerment, enabling them to deliver high-quality training with diverse formats.

+ **Cultivate** a culture of continuous learning, collaboration, and adherence to NERC standards, ensuring our RTO (Real-Time Operations) team is always prepared.

+ **Operate** training programs to enhance the electrical grid knowledge and skills, driving efficiency and reliability in operations.

+ **Train** Real-Time Control Room personnel, Operations Support staff, and field Protection Leaders while prioritizing safety and the resilient operation of the transmission system.

ESSENTIAL DUTIES & RESPONSIBILITIES

+ Conducts training for the Operations Control Room (OCR) staff using classroom instruction, guest speakers, computer simulation, field observation, testing, and on-the-job training.

+ Researches, designs, develops and delivers training modules, manuals, materials, job aids, lesson plans, and policies and procedures related to transmission system operations.

+ Maintains detailed records of all aspects of training, in compliance with North American Electric Reliability Corporation (NERC) requirements.

+ Administers simulation-based training for various system and non-system emergency scenarios to enhance preparedness and decision-making.

+ Analyzes system operating events to identify performance gaps and training improvement opportunities for future training material and/or classes.

+ Administers classes and testing for OCR personnel to obtain or maintain NERC System Operator certification.

+ Administers refresher training and testing for OCR personnel to obtain, maintain and/or for remediation of ITC’s System Operator (TSC, SRC or Sr. TSC) qualification.

+ Administers testing for field personnel to obtain or maintain ITC’s Protection Leader and Operating Authority qualification.

+ Participates in skill and method enhancement training by attending seminars, classes, meetings, and events to acquire new skills and methods of instruction.

+ Designs and develops interactive e-learning modules and computer-based training using tools such as articulate storyline, animation software, video production platforms, and other multimedia technologies to enhance engagement and knowledge retention.

+ Develops and administers classes and testing to OCR personnel to maintain or obtain NERC System Operator certification.

+ Provides comments for procedure development and maintenance activities relative to OCR training.

REQUIREMENTS

+ Primary work location is Ann Arbor, MI with travel to Novi, MI as required.

+ Associate and/or Bachelor's Degree (preferrable) or equivalent experience in Training and Development, Instructional Design Adult Learning or relevant, equivalent experience and/or education.

+ Minimum of three (3) to five (5) years of experience in a training role, consisting of technical or electric industry training that utilizes instructional design based in a Systematic Approach to Training and/or five (5) years of experience as a Transmission System Operator or equivalent experience.

+ NERC System Operator Reliability Coordinator (RC) Certification (preferrable) or ability to obtain RC certification within six (6) months of hire required.

+ Experience complying with NERC reliability standards and/or the NERC certification and continuing education program preferred.

+ Demonstrates ability to develop detailed scripts and scenarios for simulator training preferred.

+ Solid classroom delivery skills with the ability to motivate and capture the attention of adult learners.

+ Advanced knowledge of Microsoft suite of Word, Excel, PowerPoint and E-Learning training.

+ Proficiency in utilizing instructional design methodologies and adult learning theories.

+ Must have excellent verbal and written communications skills, including the ability to deliver training presentations conveying complex information clearly, concisely and effectively to audiences of varying knowledge level and size.

+ Possesses sound documentation and organizational skills.

+ Ability to work with minimal supervision.

+ Applicants must be authorized to work in the United States for any employer. ITC does not sponsor employment visas, such as H-1B or TN visas.

From electric vehicles to renewables, the world is looking at electricity in a whole new way, and ITC is focused on building and maintaining a power grid that can handle it all. We are looking for individuals who are ready to work with us to build a greater grid for a greener future. In return, ITC is proud to offer industry-leading compensation, benefits and opportunities to channel your energy into community-changing solutions. As an equal opportunity employer, we feel it’s crucial to honor our differences, be inclusive, engage as a team, and maximize our individual strengths.

Please take a moment to review our Diversity Statement (https://www.itc-holdings.com/docs/default-source/human-resources-support-docs/itc\_diversity\_statement.pdf?sfvrsn=507bcbf6\_2) .