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Description

PeaceHealth is seeking a Communication Operator for a Part Time, 0.80 FTE, Variable position.

The salary range for this job opening at PeaceHealth is $18.67 – $27.99.

The hiring rate is dependent upon several factors, including but not limited to education, training, work experience, terms of any applicable collective bargaining agreement, seniority, etc.

Details of the position:

+ This position is responsible facilitating communications through appropriate operation of one or all of the following: the telephone console (switchboard); physician answering service; overhead paging; two-way radios; and pager system.

+ Operate a telephone console (switchboard), directing incoming operator-assisted and outgoing calls to appropriate individual, departments and outside contacts; respond to emergency codes; dispatch security; provide information to people in lobby. May also be required to notify by overhead, two-way radio and beeper system. Overhead paging as requested.

+ Extend and respond appropriately to all calls, codes, alarm panels and disaster plans wherever needed.

+ May be required to operate physician’s answering service and handle trouble reports by working directly with the physicians.

+ Additional duties may include: announcements as needed, assisting with directories, keying in daily telephone statistics, saying the evening prayer, announcing visiting hours are over, receiving house census from nursing supervisors, other routine clerical/data entry tasks as requested.

+ Report status of console operation to relief when leaving switchboard, including pertinent information about hospital staff and events. Report system trouble to telephone technician as directed.

+ Provide back-up assistance to other departments as directed.

+ Operate other communication and emergency systems as required.

+ Dispatches requests for multiple services as required.

What you bring:

+ Preferred: Previous operator or switchboard and clerical experience

+ Strong interpersonal skills including high degree of courtesy (Required)

+ Ability to maintain professional level of communication in a high stress fast paced environment (Required)

+ Exceptional attention to detail (Required)

+ Ability to multi-task with strong organizational skills (Required)

+ Proficient computer/keyboarding skills required. (Required)

+ Ability to make decisions without direct supervision (Required)

+ Good spelling and penmanship (Required)

PeaceHealth is committed to the overall wellbeing of our caregivers: physical, emotional, financial, social, and spiritual. We offer caregivers a competitive and comprehensive total rewards package. Some of the many benefits included in this package are full medical/dental/vision coverage; 403b retirement plan employer base and matching contributions; paid time off; employer-paid life and disability insurance with additional buyup coverage options; tuition and continuing education reimbursement; wellness benefits, and expanded EAP and mental health program.

This position is represented by a collective bargaining agreement. There may be more than one opening on this posting.

See how PeaceHealth is committed to Inclusivity, Respect for Diversity and Cultural Humility (https://www.thecaregiver.org/wp-content/uploads/2017/05/PeaceHealth-Statement-of-Commitment-to-Diversity-and-Inclusion-vFINAL.pdf) .

For full consideration of your skills and abilities, please attach a current resume with your application. EEO Affirmative Action Employer/Vets/Disabled in accordance with applicable local, state, or federal laws.

REQNUMBER: 110559