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Job Summary

The Director, Patient Access is responsible for strategic leadership, operational oversight, and performance management of patient access functions across the facility and off-site locations. This role directs registration, insurance verification, financial counseling, scheduling, and other front-end revenue cycle processes to optimize patient experience and revenue integrity. The Director, Patient Access ensures compliance with regulatory requirements, drives process improvements, and fosters collaboration between patient access teams and key stakeholders, including medical staff, administration, and revenue cycle leadership.

Essential Functions

+ Leads, manages, and mentors patient access professionals across multiple locations, ensuring high levels of performance, productivity, and customer service.

+ Develops staffing models, recruitment strategies, and retention initiatives, ensuring the department meets operational demands while fostering a positive workplace culture.

+ Oversees all patient access functions, including registration, insurance verification, scheduling, pre-authorization, financial counseling, and point-of-service collections.

+ Implements and enforces standardized policies and procedures to drive efficiency, minimize errors, and improve financial outcomes.

+ Monitors departmental workflows and KPIs, ensuring timely completion of registration, eligibility verification, recurring discharges, audits, unbilled accounts, and insurance validations.

+ Collaborates with the Shared Services Center (SSC) and facility CFO, ensuring alignment with revenue cycle best practices and proactively addressing areas for improvement.

+ Ensures compliance with regulatory, audit, and accreditation requirements, tracking performance and implementing corrective actions when necessary.

+ Works closely with other hospital departments and physician offices, improving coordination between clinical and financial teams to optimize patient throughput.

+ Develops and implements training programs for staff, ensuring adherence to policies, revenue cycle workflows, and regulatory guidelines.

+ Performs other duties as assigned.

+ Complies with all policies and standards.

Qualifications

+ Bachelor's Degree in Healthcare Administration, Business Administration, or a related field required

+ Master's Degree in Healthcare Administration, Business, or a related field preferred

+ 5-7 years in patient access, healthcare operations, or revenue cycle management required

+ 3-5 years of demonstrated experience in progressive leadership roles required

+ Extensive knowledge of healthcare regulations, payer requirements, and revenue cycle operations preferred

Knowledge, Skills and Abilities

+ Strong leadership and team-building skills, with the ability to motivate and develop staff.

+ Excellent communication skills, both written and verbal, with the ability to interact effectively with patients, staff, and senior leadership.

+ Strong problem-solving and critical thinking abilities, with a focus on process improvement.

+ Detailed knowledge of healthcare billing, coding, insurance verification, and financial counseling.

+ Proficiency with data analysis, report generation, and performance metrics to drive continuous improvement.

+ Ability to manage multiple projects and priorities in a fast-paced environment

Licenses and Certifications

+ CHAM - Certified Healthcare Access Manager preferred

INDNC

To apply, please email [email protected]

Equal Employment Opportunity

This organization does not discriminate in any way to deprive any person of employment opportunities or otherwise adversely affect the status of any employee because of race, color, religion, sex, sexual orientation, genetic information, gender identity, national origin, age, disability, citizenship, veteran status, or military or uniformed services, in accordance with all applicable governmental laws and regulations. In addition, the facility complies with all applicable federal, state and local laws governing nondiscrimination in employment. This applies to all terms and conditions of employment including, but not limited to: hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. If you are an applicant with a mental or physical disability who needs a reasonable accommodation for any part of the application or hiring process, contact the director of Human Resources at the facility to which you are seeking employment; Simply go to http://www.chs.net/serving-communities/locations/ to obtain the main telephone number of the facility and ask for Human Resources.