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  • BPO Operations Manager- (Professional…

    Kelly Services (PA)



    Apply Now

    **Together we change lives** .

     

    Kelly is a team of experts driven by our belief that the impact of the right person in the right job is limitless.

     

    No matter where you are in your career journey you can apply your knowledge and passion to move people, organizations, and communities forward. You’ll have opportunities to grow your expertise and capabilities, both professionally and personally. As a team we celebrate inclusion, caring and collaboration. As a company we value your contribution, we work with integrity, and we always put people first – so your impact really will change lives.

     

    Our MEET team- M** **arketing** **, E** **ducation** **, E** **vents** **T** **eam** **is accountable for:** ** 

     

    + Overseeing the tactical operational support associated with the MEET Oncology team program.

    + Responsible for supervising the staff providing the day-to-day support for the account including, training, work processes for effective communication, hiring, counseling, problem resolution, and resolution of payroll, billing, and expense issues.

    + Responsible for developing and improving work processes, delivering and documenting employee training and orientation, development and maintenance of work instructions and technological solutions specific to their programs.

    + Interact daily with contract employees, MEET managers and staff, Kelly Operations Manager, Shared Services, Sourcing / Contracting team, and other internal and external stakeholders.

    Essential Skills, Knowledge & Experiences:

    + Guide team on daily execution of project requests

    + Answer all team questions regarding requests

    + Approve vacation and time approvals for team

    + Administer performance feedback on a regular basis, as well as via a yearly full performance evaluation

    + Train team on all process and system changes

    + Hold individual weekly team meetings with PO and Sponsorship teams to monitor status / recent changes

    + Hold bi-weekly one-on-one meetings with each team member

    + Manage a bi-weekly all-team call to review business, process and system updates

    + Manage and support team of 10 PO and Sponsorship coordinators

     

    Seeking minimum 5+ year of employee management, supervisory, or team lead capacity

     

    Total compensation package and benefits applicable to the position – understanding that each person has unique professional and personal needs focused on your total well-being. Explore our range of benefits for full-time employees at: https://rs.benefitsatkelly.com/

     

    _Kelly is an equal opportunity employer committed to employing a diverse, equitable and inclusive workforce, including, but not limited to, race, gender, individuals with disabilities, protected veterans, sexual orientation, and gender identity. Equal Employment Opportunity is The Law_

     


    Apply Now



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