"Alerted.org

Date: Apr 30, 2025

Location:

San Juan-Cupey, PR

Company: Popular

Workplace Type: Hybrid

Senior System Analyst- Change Management

Full Time Position

Remote work available.

General Description

The Sr Systems Analyst change management lead is responsible for managing the system changes queue and ensuring changes are made efficiently, with minimum risk to the organization. The Change management lead should allow changes to be moved quickly to the production environment and protect the IT systems of the organization, ensuring the changes that are made do not present an unacceptable risk. He or she must look for conflicts in active changes and determine the most appropriate time to commit changes to the production systems. Provides subject matter expertise on reviewing the business case and approved change requests /RFCs.

The change management lead is responsible for managing the lifecycle of all changes, with the primary responsibility of enabling beneficial changes to be made with minimal disruption to the business.

He or She will convene and chair the change advisory board (CAB) and emergency change (eCAB), ensuring the information presented to these groups is complete and provides them with the information they need to make informed decisions about the changes, prioritizing and approving them, or rejecting them.

Essential Duties and Responsibilities

+ Research and proactively identify opportunities to process, measurements, and systems in order to improve the effectiveness and efficiency of change management services.

+ Work closely and communicate effectively with users and stakeholders of the change process to drive improvements.

+ Assure service quality objectives, governance compliance, and responsiveness through KPIS and metrics.

+ Support the development and execution of change management activities in partnership with customer teams- including stakeholder engagement, communication, training, and readiness and adoption measurement plans. Collaborate with the team and key stakeholders to ensure timely delivery and quality of assigned deliverables.

+ Identify training needs by analysis of common errors. Gather and analyze information on a variety of changed and develop action plans to contain and control incidents.

+ Review and record requests for change (RFCs).

+ Categorize change requests.

+ Prioritize changes according to business objectives.

+ Manage the transition of changes from the development team to operations.

+ Accept or reject RFCs

Essential Duties and Responsibilities

+ Convene the change advisory board (CAB) meetings.

+ Coordinate the building, testing, and implementation of changes

+ Mediate conflicts related to the change where necessary. Identify possible issues/concerns, escalate risks and issues to management and project leadership teams, and implement mitigation plans if necessary.

+ Create and circulate the change schedule

+ Conduct Post Implementation Reviews (PIRs) after the implementation of changes.

+ Maintain all change documentation (policies, procedures, templates, etc.)

+ Produce management reports related to change implementations, successful changes and failed changed, among others.

Education

A bachelor’s degree in information systems, computer science or a related discipline.

Experience

+ Knowledge of concepts regarding design and deployments of information technologies.

+ Ability to understand the basic tenets of the physical IT system ad that system’s relation to applications.

+ Good analytical and systematic approach to problem solving.

+ Excellent judgement, tact, and decision-making ability.

+ Understanding of foundation IT technical issues and relationships.

+ ITIL Knowledge or certification, preferred.

+ Knowledge on quality assurance and audits.

+ Excellent written and verbal skills.

+ Ability to prioritize busy workload.

Competencies

Analytical Discipline

Business Excellence

Change Agent

Character

Collaboration & Teamwork

Customer Centric

Self Development

Accountability

Important:The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

ABOUT US

Popular is Puerto Rico’s leading financial institution and have been evolving since it was founded over a century ago. From a small bank it has developed into a large corporation that offer a wide variety of services and financial solutions to our customers, with presence in the United States, the Caribbean and Latin America.

As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds.

We reaffirm our commitment to always offer essential financial services and solutions for our customers and communities, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.

If you have a disability or need more information about requesting an accommodation, please contact us [email protected] email inbox is monitored for such types of requestsonly. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.

Are you ready for a rewarding career?

Popular is an Equal Opportunity Employer

Learn more about us at www.popular.com and keep updated with our latest job postings atwww.jobs.popular.com.

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