• End-User Device Lead

    CACI International (Offutt AFB, NE)


    End-User Device Lead

     

    Job Category: Information Technology

     

    Time Type: Full time

     

    Minimum Clearance Required to Start: TS/SCI

     

    Employee Type: Regular

     

    Percentage of Travel Required: Up to 10%

     

    Type of Travel: Continental US

     

    * * *

    The Opportunity:

    CACI is seeking an End-User Device Lead to oversee the management and support of all end-user computing devices within the command. This role is pivotal in ensuring that all hardware and software used by employees are functioning efficiently and effectively, enabling optimal productivity supporting USSTRATCOM’s critical mission.

     

    The work location for this position is Omaha, Nebraska. The position is contingent upon award of the United States Strategic Command SCITLS contract.

    Responsibilities:

    End User Device Lead, Senior:

    + Supervises and mentors a team of end-user support personnel and services, including end-user device management and a Consolidated Service Desk

    + Tracks and manages the team’s workload, tasks, assignments, and performance of personnel against required end-user service metrics

    + Manages Tier 1 end-user support services and relationship management with respect to day-to-day support of all desktop computing devices

    + Plans, develops, deploys, implements, operates, maintains, monitors, and documents the USSTRATCOM IT infrastructure O&S program

    + Participates in providing robust, reliable, efficient, and secure IT network access and availability across all security levels

    + Provides and maintains a standard set of compatible computing systems and peripherals for use on the USSTRATCOM Enterprise networks through lifecycle replacement and disposal

    + Possesses and applies comprehensive knowledge across key tasks and high-impact assignments

    + Coordinate with other IT teams to facilitate cross-departmental initiatives related to end-user devices

    + May supervise others

    Qualifications:

    _Required:_

    + Top Secret security clearance with SCI eligibility

    + BA/BS + 3 YRS

    + Required 8140 Cert within 6 months of start date: 411 - Advanced; FITSP-O or GICSP or CASP+ or CCNP Security or CISA or SSCP; OR Applicable degree ABET accredited/CAE designated; OR Training

    AND

    + One or more of the following: CompTIA A+, CompTIA Network+, CCNP, ITIL4

    + Proven experience in IT support, with a focus on end-user device management

    + Strong leadership and team management skills

    + Knowledge of current technologies, operating systems, and end-user device configurations

     

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    What You Can Expect:

    A culture of integrity.

     

    At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

     

    An environment of trust.

     

    CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

     

    A focus on continuous growth.

     

    Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.

     

    **Your potential is limitless.** So is ours.

     

    Learn more about CACI here. (https://careers.caci.com/global/en/life-at-caci)

     

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    **Pay Range** : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here (https://careers.caci.com/global/en/employee-benefits) .

    The proposed salary range for this position is:

    $44,700 - $91,700

     

    _CACI is_ _an Equal Opportunity Employer._ _All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any_ _other protected characteristic._