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Summary:

Schedule: Monday-Friday

The Senior Engagement Coordinator is essential to building an exceptional team member experience at Baystate Health. Reporting to the Vice President for Team Member Engagement & Communications, the Senior Engagement Coordinator partners with Human Resources leadership, HR consultants, communications specialists and others to evolve the effectiveness and delivery of engagement-building activities. Serves as key lead for Baystate Health engagement activities including development, tracking and evaluation of quarterly Engagement Plans in support of strategic goals; timely administration of engagement survey and sharing of results; and maximizing survey contract and use of available tools.

Responsible for building and maintaining a strong recognition culture within Baystate Health, the Coordinator is responsible for administering, tracking and ensuring ROI for Baystate Health's electronic recognition platform and other recognition activities. In collaboration with key partners, designs associated education and communications plans to ensure ideal use of system.

The Senior Engagement Coordinator gathers team member insights through focus groups, engagement teams, electronically and other means to inform decision making; provides engagement-related consultation and group education and presentations. As a steward of the department, the Coordinator aligns, plans and coordinates Baystate Health's recognition and traditions events in collaboration with key partners.

Job Responsibilities:

**1)** Develop, track and evaluate quarterly engagement strategies in support of strategic engagement and related objectives. Develop dashboard that tracks and displays engagement work connected metrics related to engagement, recruitment, turnover, patient experience, etc. Present data to management and senior leadership at various forums.

**2)** Partner with HR Leadership to ensure timely administration of engagement survey and sharing of results with system-wide managers and their teams. Ensure key points of survey data are shared organization-wide. Annually review and maximize engagement survey contract and coordinate use of available tools and resources, such as management presentations, library of resources, etc.

**3)** Help to build and maintain a strong recognition culture within Baystate Health, partnering with senior leaders and management. Serve as lead administrator for electronic recognition system and track usage ensuring ROI. In collaboration with key partners and vendor support

**4)** Aligns, plans and coordinate Baystate Health's recognition and traditions events in collaboration with key partners. Aligns messaging of key events coordinated outside the department to help connect to team member experience, such as President's Quality and Safety Awards, etc. Oversee use of team member recognition stock items and uses them strategically to build team member engagement.

**5)** Gather team member insights through listening sessions, focus groups, engagement teams, electronically and other means to inform decision making. Develop surveys and focus groups questions, administers surveys and organizes and holds focus groups, analyzes data and make recommendations.

**6)** Serve as a team member experience consultant and provides engagement-related consultation, group education and presentations. Ability to interact with senior-level and all levels of management.

**7)** Lead and participate in various engagement teams and team member advisory groups throughout Baystate Health, sharing and alig

Required Work Experience:

**1)** At least 2 years relevant human resources experience at a large, complex organization

Preferred Work Experience:

**1)** None Listed

Skills and Competencies:

**1)** Must be able to assume responsibility without direct supervision (work independently) and prioritize workload

**2)** Strong communications and customer service skills

**3)** General knowledge of HR and personnel practices

**4)** Strong and demonstrated organizational, time management and follow-through skills

**5)** Prior experience leading, managing and coordinating engagement-related activities

**6)** Ability to manage competing priorities effectively and accurately in a fast paced, high transition environment

**7)** Proven ability to interact with and influence senior-level and all levels of management

**8)** Strong interpersonal and collaboration skills

**9)** Strong verbal, written and visual/presentation communication skills required with the ability to work with all levels of the organization

**10)** Strong problem solving skills

**11)** Able to make sound assessments and judgments

**12)** Proficient with Microsoft Word, Excel and Outlook and ability to gain proficiency with new software

**13)** Ability to plan and establish priorities to meet goals and achieve results

**14)** Record of managing multiple priorities, meeting deadlines and experienced project management

You Belong At Baystate

At Baystate Health we know that treating one another with dignity and equity is what elevates respect for our patients and staff. It makes us not just an organization, but also a community where you belong. It is how we advance the care and enhance the lives of all people.

DIVERSE TEAMS. DIVERSE PATIENTS. DIVERSE LOCATIONS.

Education:

GED or HiSET (Required)

Certifications:

Equal Employment Opportunity Employer

Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.