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•Join us at Cleveland Clinic Akron General Hospital where we have been providing world-class care to our community for over 100 years. Here, we strive for patient-centered care and comfort with our collaborative team of healthcare professionals. We are committed to serving the community and treat our patients as family.

As the Residency Clinic Coordinator, you are responsible for managing the daily activities of the Psychiatry Clinic, ensuring efficient and professional flow throughout the office. You will interact assisting with patient scheduling, registration, complaint resolutions, denial processing and a wide variety of other related tasks. This position offers an excellent entry point into Administrative Support at Cleveland Clinic, opening the door to numerous advancements, professional development and personal growth opportunities.

A caregiver in this position works days from 8:00AM - 5:00PM.

A caregiver who excels in this role will:

+ Serve as a liaison between the practice and administration, billing service, IS, finance and other hospital departments.

+ Coordinate reception, appointment scheduling, registration, charge entry and medical records functions to promote the smooth, efficient flow of patients through the office.

+ Collaborate with Coding Coordinator(s) to ensure compliance with ICD-10 and CPT coding.

+ Ensure accurate/timely charge entry and processing of denials and troubleshoot billing problems.

+ Take appropriate steps to solve patient and guest complaints or problems.

+ Recommend, implement and evaluate patient satisfaction initiatives.

+ Collaborate with Patient Financial Services in referring patients to available funding sources such as Medicaid, Access to Care and Medicare.

+ Follow up on all PCP referrals received, ensuring workflow is accurately reflected daily to capture patient progression through referral process

+ Facilitate coordination of care from all referral sources to ensure efficient patient information sharing

+ Coordinate and schedule procedures based on the input and availability of the attending physicians and residents

+ Track that all patients scheduled for surgery, remain on the appropriate schedule and the procedure is completed

+ Support the Attending physicians as their point of contact for all patient calls, determining if the patient is a clinic patient and referring to the appropriate location

+ Prepare and ensure timely completion of monthly clinic statistical reports.

+ Prepare and maintain annual resident research reports

+ Order supplies, prepare check requests for purchased items and work with Accounts Payable to process payments.

+ Maintain strict control of expenses.

Minimum qualifications for the ideal future caregiver include:

+ Associate's Degree in a relevant field OR equivalent combination of relevant experience and/or education

+ Knowledge of billing procedures and CPT and ICD-10 coding

+ Proficiency with computer software applications (Word, Excel) and medical practice management systems

+ Two years of experience in a physician office setting

Preferred qualifications for the ideal future caregiver include:

+ Bachelor's Degree

+ Experience working in a medical teaching environment

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we're dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/

Physical Requirements:

+ Ability to perform work in a stationary position for extended periods

+ Ability to operate a computer and other office equipment

+ Ability to communicate and exchange accurate information

Personal Protective Equipment:

+ Follows standard precautions using personal protective equipment as required

Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities