"Alerted.org

DESCRIPTION

+ Answers incoming telephone calls and assist with scheduling and other needs based on the call type.

+ Participates in clinic and market education, training, and meetings as need and/or required.

+ Communicate with outside physician offices when needed to clarify referral issues.

+ Communicate with clinical staff promote team awareness.

+ Maintains knowledge and ensures procedures are followed including referral guidelines, and policies, privacy, and confidentiality.

+ Deliver quality customer service, managing the referral process professionally and in a timely manner maintaining professionalism and positive attitude with all internal and external customers/peers.

+ Works independently.

+ Ensure accuracy of electronic patient records; including registration information, demographics, current insurance information, specialist consults, hospitalization, ER visits, and community organizations related to their health.

+ Retain and utilize knowledge of insurance policies and procedures.

+ Performs other related duties as assigned.

REQUIREMENTS

+ High School Diploma/GED or equivalent experience

+ 1+ years of Health Care related experience

+ Must be Bilingual in English and Spanish

+ Knowledge of medical terminology

+ Efficient proficiency in Microsoft Office applications including, Word, Excel, and Outlook

+ Effective verbal and written communication skills

+ Strong customer service skills

+ Detailed oriented with organizational and time management skills

+ Ability to perform in a highly stressful situation

+ Ability to multitask

+ Ability to establish effective working relationships with patients, physicians, and other medical support staff

+ Ability to navigate through multiple software applications.

**Company:** Arlington Orthopedics Associates

**Job Type:** Full-time

**Address:** 800 Orthopedic Way, Arlington, TX, 76105