"Alerted.org

Working Title: Application Support Specialist

Job Class: Information Technology Specialist 3

Agency: Minnesota IT Services

+ **Job ID** : 85945

+ **Location** : St. Paul

+ **Telework Eligible** : Yes \#LI-Hybrid

+ **Full/Part Time** : Full-Time

+ **Regular/Temporary** : Limited

+ **Who May Apply** : Open to all qualified job seekers

+ **Date Posted** : 04/30/2025

+ **Closing Date** : 05/06/2025

+ **Hiring Agency/Seniority Unit** : Minnesota IT Services

+ **Division** **/Unit** : Department of Natural Resources (DNR)

+ **Work Shift/Work Hours** : Day

+ **Days of Work** : Monday - Friday

+ **Travel Required** : No

+ **Salary Range:** $32.89 - $54.06 / hourly; $68,674 - $112,877 / annually

+ **Job Class Option** : Application

+ **Classified Status** : Unclassified

+ **Bargaining Unit/Union** : 214 - MN Assoc of Professional Empl/MAPE

+ **End Date** : Up to 2 years

+ **FLSA Status** : Exempt - Professional

+ Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : No

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

Join the 2,800+ professionals of Minnesota IT Services (https://mn.gov/mnit/about-mnit/careers/) (MNIT) who connect Minnesotans to services that will improve their lives. This position serves our partners at the Minnesota Department of Natural Resources (DNR). MNIT DNR provides comprehensive IT operations and support services, custom application development, and dedicated support functions to an organization that manages and conserves the state’s natural resources in a way that creates a sustainable quality of life for all Minnesotans.

_*This position is temporary, includes full state fringe benefits, and is anticipated to last up to two (2) years._

_*This position may be expected to provide weekend support either by working weekends in lieu of a weekday, or by being on call._

As an Application Support Specialist for Minnesota IT Services (MNIT) and the Department of Natural Resources (DNR), you will work with the Enforcement IT Business Services Supervisor to provide advanced technical support, data and application support, technical documentation and training, and equipment management for information technology unique to business practices and processes of the DNR Enforcement Division.

This position requires an employee to be onsite in St. Paul, Minnesota at least 50% of the time, with some opportunity to perform work from a telework location.

+ Telework (https://mn.gov/mmb-stat/policies/1422-telework.pdf) for Minnesota IT Services is available on a limited basis.

+ Only candidates residing in Minnesota and its bordering counties are eligible for telework.

Minimum Qualifications

Candidates must clearly demonstrate all of the following qualifications in their resume.** Resume tips here. (https://mn.gov/mnit/about-mnit/careers/hiringprocess.jsp) **:

This position requires a minimum of three (3) years of experience in Information Technology or Computer Science field in an application support capacity.

Experience must include:

+ End user application, hardware, networking, and software troubleshooting, support and user training through a variety of methods to include remote support and training tools, or both.

+ Knowledge of service management tools for end user technical support.

+ Hardware troubleshooting and support ( _e.g.,_ laptops, mobile devices, air cards/modems, printers).

+ Software applications and operating systems ( _e.g.,_ networking software, Active Directory, Microsoft 365, Windows 10 and newer).

+ Relational database design and development knowledge, and experience writing SQL queries.

+ Ability to deliver effective verbal or written messages that facilitate a mutual understanding on both parties.

+ Customer service skills that include active listening, empathy, and problem-solving.

A master’s degree in Information Technology or an IT related field substitutes for three (3) years of experience, OR an IT related bachelor’s degree substitutes for two (2) years, OR an IT related associate’s degree substitutes for one (1) year.

Preferred Qualifications

+ Experience supporting Law Enforcement staff and their hardware, software, and technical tools.

+ Demonstrated ability to use a scripting language such as Python.

+ Knowledge of software packaging and computer imaging.

+ Experience supporting commercial off-the-shelf (COTS) software packages in a management and configuration role.

+ Familiarity with Microsoft Power Platform productivity and reporting tools.

+ Familiarity with geographic information systems (GIS), preferably Esri ArcGIS.

+ Natural Resources background.

Additional Requirements

It is the policy of Minnesota IT Services that a successful candidate must pass all legally required checks prior to employment which may consist of the following:

+ SEMA4 Records Check (applies to current and past state employees only)

+ Criminal History Check

+ Reference Check

+ Social Security and Address Verification

+ Education Verification

+ CJIS Background Check

+ Other legally required checks

Minnesota IT Services does not participate in E-Verify. Minnesota IT Services will not sponsor applicant for work visas, including F-1 STEM OPT extensions. All applicants must be legally authorized to work in the United States** **.

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.

Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email [email protected] . Please indicate what assistance is needed.