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Working Title: Senior Case Manager

Job Class: Investigator Senior

Agency: Medical Practice Board

+ **Job ID** : 85716

+ **Location** : St. Paul

+ **Telework Eligible** : Yes/hybrid possible

+ **Full/Part Time** : Full-Time

+ **Regular/Temporary** : Unlimited

+ **Who May Apply** : Open to all qualified job seekers

+ **Date Posted** : 04/30/2025

+ **Closing Date** : 05/12/2025

+ **Hiring Agency/Seniority Unit** : Medical Practice Board / Medical Practice Bd-MAPE

+ **Division/Unit** : Complaint Review

+ **Work Shift/Work Hours** : Day Shift

+ **Days of Work** : Monday - Friday

+ **Travel Required** : No

+ **Salary Range:** $31.92 - $47.05 / hourly; $66,648 - $98,240 / annually

+ **Job Class Option** : Medical Practices

+ **Classified Status** : Classified

+ **Bargaining Unit/Union** : 214 - MN Assoc of Professional Empl/MAPE

+ **FLSA Status** : Nonexempt

+ Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

The Minnesota Board of Medical Practice (BMP) protects the public's health and safety by assuring that the people who practice medicine or as an allied health professional are competent, ethical practitioners with the necessary knowledge and skills appropriate to their title and role. The Board regulates over 40,000 health care providers and annually issues over 3,500 new credentials and investigates over 1,100 complaints. The BMP enforces statutes and rules for the regulation of people who practice medicine or as an allied health professional including acupuncturists, athletic trainers, genetic counselors, naturopathic doctors, physical assistants, respiratory therapists, and traditional midwives. The BMP has oversight and jurisdiction for licensed healthcare providers under Minnesota Statutes Chapters 13, 147, 147(A-F), 148.7801-7815, and 214.

The Senior Case Manager researches and investigates alleged violations of the Minnesota Medical Practice Act and other regulated healthcare practice acts specified in the statutes. This position serves as a lead investigator providing leadership for the Complaint Review Unit. This includes mentoring and training staff investigators, reviewing and editing written case summaries, and monitoring caseloads across the team. The person in this position also manages the recruitment of contracting and retention of professional healthcare consultants, supports the Complaint Review Committees, manages compliance of corrective and disciplinary actions, and assists with contested case hearing preparations. The incumbent serves as a subject matter expert for inquiries and complaints from the public, health facilities and regulated individuals regarding application of the Medical Practice Act and other practice acts enforced by the Board, and relevant rules and regulations. Performs other related work.

This position may be eligible for a hybrid telework arrangement after orientation and training are completed. With a telework agreement, onsite attendance will be required for team members or as requested by management to meet business needs. Completion of a telework agreement will be required. Please review the Telework Policy (https://mn.gov/mmb-stat/policies/1422-telework.pdf) for details.

Minimum Qualifications

To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held.

+ Three years of experience performing investigations, licensing compliance, complaint review, administration/quality assurance of licenses, legal analysis, or closely related experience in the licensing or regulatory field.

+ Experience working efficiently and effectively in a high volume, deadline driven environment.

+ Demonstrated ability to serve as a lead worker assigning and reviewing work, providing training and constructive feedback, and serving as a technical resource.

+ Strong written and verbal communication skills with the ability to present ideas persuasively and establish trusted professional working relationships.

+ Analytical skills to identify and address licensing and regulatory issues effectively and inclusively.

+ Experience coordinating and facilitating regular meetings for decision making bodies.

+ Ability to successfully interact with diverse audiences including under stressful and time sensitive situations.

Preferred Qualifications

+ Bachelor's or higher degree in health services administration, hospital administration, public health, criminal justice, pre-med, pre-law, or a related field.

+ Experience leading projects and teams.

+ Knowledge of the laws and processes governing the licensing and regulation of health care professionals.

+ Ability to master the understanding of and apply relevant statutory and regulatory requirements for regulatory and disciplinary/corrective actions related to violations of minimum licensure and professional practice requirements.

+ Ability to quickly gain knowledge of agency specific technology, processes and relationships with several external partners.

+ Ability to work independently and in groups.

Additional Requirements

This position requires successful completion of pre-employment reference checks.

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.

Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email [email protected] . Please indicate what assistance is needed.