"Alerted.org

City/State: Saint Louis, Missouri

Categories: Information Services

Shift: Days

Job Status: Full-Time

Req ID: 90158

Pay Range: $111,633.60 – $181,792.00 / year (Salary or hourly rate is based on job qualifications and relevant work experience)

Additional Information About the Role

BJC is seeking a skilled and experienced **Shared Services Application Manager** to lead the ongoing management of our ServiceNow platform. This role will be responsible for overseeing a team of administrators, developers, and business analysts to ensure the platform aligns with business objectives and delivers efficient, scalable solutions across the health system.

Key Responsibilities:

+ Lead the planning, design, implementation, and optimization of ServiceNow modules (e.g., ITSM, ITOM, HRSD, SPM, SecOps).

+ Manage and mentor a team of ServiceNow professionals, providing technical guidance and career development.

+ Act as the primary point of contact for all ServiceNow-related initiatives, coordinating with stakeholders across the health system.

+ Oversee governance, configuration standards, change management, and platform security.

+ Ensure platform performance, availability, and compliance with enterprise policies and standards.

+ Collaborate with vendors and external consultants to support project delivery and platform enhancements.

+ Develop and monitor metrics to measure the effectiveness and ROI of ServiceNow implementations.

+ Stay up-to-date with ServiceNow product releases, features, and industry best practices.

Candidate must reside in Missouri or Illinois.

Overview

**BJC HealthCare** is one of the largest nonprofit health care organizations in the United States, delivering services to residents primarily in the greater St. Louis, southern Illinois and southeast Missouri regions. With net revenues of $6.3 billion and more than 30,000 employees, BJC serves patients and their families in urban, suburban and rural communities through its 14 hospitals and multiple community health locations. Services include inpatient and outpatient care, primary care, community health and wellness, workplace health, home health, community mental health, rehabilitation, long-term care and hospice.

BJC is the largest provider of charity care, unreimbursed care and community benefits in the state of Missouri. BJC and its hospitals and health service organizations provide $785.9 million annually in community benefit. That includes $410.6 million in charity care and other financial assistance to patients to ensure medical care regardless of their ability to pay. In addition, BJC provides additional community benefits through commitments to research, emergency preparedness, regional health care safety net services, health literacy, community outreach and community health programs and regional economic development.

BJC’s patients have access to the latest advances in medical science and technology through a formal affiliation between Barnes-Jewish Hospital and St. Louis Children’s Hospital with the renowned Washington University School of Medicine, which consistently ranks among the top medical schools in the country.

Partners with the CIO, hospital presidents, and other key clinical and functional leaders to effectively plan and assess BJC Information Services strategies. Analyzes ways to improve operations, and works proactively to integrate clinical, administrative, and IT solutions. Ensures ongoing support of existing IT systems to provide strong customer satisfaction. Responsible for effective project development and implementation which yield desired business results and the management of capital project scope, functionality, budgets, milestones, and workflow integration.

Preferred Qualifications

Role Purpose

Has overall responsibility for the application architecture, configuration, development, deployment, maintenance, support, operations, life-cycle-management and annual budget of the applications and the underlying platform(s) that support specific groups of stakeholders within Shared Services. Responsible for ensuring that business objectives are met. Primary point of contact for internal business and vendor partners. Responsible for planning and overseeing technical development being executed by both internal and vendor led teams. Works collaboratively with business stakeholders delivering technical solutions that meet goals and objectives. Manages a team of individuals to meet both IT and business objectives adhering to departmental staffing, revenue and/or expense budgets. Manages the demand for the technology portfolio for a business domain including adding, rationalizing and consolidating applications and/or enhancements, ensuring effective delivery and/or change/enhancement to those applications in order to meet or exceed BJC expectations. Works across the IT organization to ensure collaboration with Infrastructure, Operations, Security, Architecture, the Project Management Office, Integration Services, IT Finance and others as required to adhere to the overall IT processes and procedures

Responsibilities

+ Responsible for all stages and iterations of software development and application configuration for portfolio of applications and technology solutions that support a business domain(s) related to a group of stakeholders. Development can include in-house developed applications, configuration and/or customization of third-party applications and integrations between applications.Responsible for managing software development, configuration, customization, and integration activities of the team and/or external providers. Adheres to organizational policies, standards, and guidelines for software development and configurations. Adopts and adapts appropriate software development methods, tools and techniques and ensures that appropriate level of oversight (such as design and code reviews, testing, code promotion and release processes) are in place.Works collaboratively across technology teams including, but not limited to infrastructure, operations, security, integration services and release/change management in order to deliver business value through technology products and services. Measures and monitors project/team standards for software development and configuration, including software security.

+ Leads technology team(s) responsible for overseeing application system availability and performance for a portfolio of applications and technology solutions that support a business domain(s) related to a group of stakeholders.Responsible for the development of continuity management plans, impact analysis and the assessment of risks for their application portfolio.Responsible for the planning, designing, and testing of contingency plans for their application portfolio.Drives the investigation of incidents and their resolution. Provides visibility to IT leadership and stakeholders and escalates unresolved incidents.Works collaboratively with software product and service vendors to ensure adherence to contractual deliverables and SLAs.Is part of the manager rotation for critical issue resolution across the IT organization.

+ Builds long-term relationships with stakeholders in Shared Services. Facilitates the engagement of stakeholders in support of the delivery of new or enhanced products and services. Acts as a single point of contact for stakeholders, facilitating relationships between them and managing the work on their behalf across all of IT.Prioritizes technology requests against their portfolio and defines roadmaps to show strategic initiatives, technology initiatives and support for business operations throughout the year.

+ Works closely with key stakeholders and appropriate Project Management Offices (PMOs), assembling project plans and teamwork assignments, directing and monitoring work efforts on a daily basis, identifying resource needs, performing quality review; and escalating functional, quality, timeline issues appropriately.Responsible for ensuring that project work is on track and adheres to defined timelines and budgets and ensuring overall design delivers the necessary solution that meets stakeholder needs. Provides visibility to stakeholder initiatives requiring technology and the prioritization of these initiatives along with roadmaps and status on an ongoing basis. Brings transparency and invites collaboration between IT and stakeholder groups for a business domain(s).

+ Manages individual(s) including but not limited to: onboarding and hiring, training, workload management & performance evaluations, conducting professional development plans as needed. Ensures that the productivity and actions of that group meet/support the overall operational goals of the department as established by department leadership.

+ Develops and adheres to departmental staffing, revenue and/or expense budgets. Responds to changes in the business which may affect the ability to achieve the budget goals.

Minimum Requirements

Education

+ Bachelor's Degree - Computer Scince/IT/Related Fld

Experience

+ 2-5 years

Supervisor Experience

+ < 2 years

Preferred Requirements

Experience

+ 5-10 years

Supervisor Experience

+ 2-5 years

Benefits and Legal Statement

BJC Total Rewards

At BJC we’re committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being.

+ Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date

+ Disability insurance* paid for by BJC

+ Pension Plan*/403(b) Plan funded by BJC

+ 401(k) plan with BJC match

+ Tuition Assistance available on first day

+ BJC Institute for Learning and Development

+ Health Care and Dependent Care Flexible Spending Accounts

+ Paid Time Off benefit combines vacation, sick days, holidays and personal time

+ Adoption assistance

To learn more, go to www.bjctotalrewards.com/Benefits (https://www.bjctotalrewards.org/Benefits)

*Not all benefits apply to all jobs

The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer