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Staffing Solutions Organization LLC (SSO), an affiliate of Public Consulting Group LLC (PCG), is focused on delighting clients with world-class managed staffing and talent consulting services. SSO is committed to a diverse workforce, which is a reflection of our clients and the people they serve.

Child Welfare Business Support Specialist in Augusta, ME

1. **Overview**

_An overview of the work, briefly summarizing the job, the main purpose, the objectives, and the results expected._

The Department of Health and Human Services (DHHS) is dedicated to promoting health, safety, resilience, and opportunity for Maine people. The Department provides health and social services to approximately one third of the State's population, including children, families, older Mainers, and individuals with disabilities, mental illness, and substance use disorders. The Department also promotes public health, operates two state psychiatric hospitals, and provides oversight to health care providers. The Office of Child and Family Services (OCFS), within DHHS, is responsible for ensuring the safety, permanency, and well-being of children and families through community networks, local resources, and life-long family connections throughout Maine. **OCFS has identified one Resource to fill the position in our Augusta office.**

The purpose of this position is to ensure resource parents, child care providers, and others that provide critical services for the Office of Child and Family Services’ Child Welfare division have an account with the State of Maine that allows for expeditious reimbursement/payment. This position is the key point of contact and provides assistance statewide to resource parents, district child welfare staff, child care providers etc., regarding Vendor Forms and Direct Deposit forms, to include one-on-one guidance in filling out the forms, as well as submission into MainePays and tracking status, to ensure completion and that reimbursements/payments can be made as expeditiously as possible. This position also supports and provides backup to other team members regarding investigating and resolving payment issues on behalf of resource parents and district child welfare staff.

This work is accomplished utilizing a variety of data systems, as well as communicating and collaborating with resource parents, district child welfare staff, the Department of Administrative and Financial Services (DAFS), Office of the State Controller (OSC), and other individuals.

1. **Knowledge, Skills and Certifications**

_Specific qualifications needed to perform the job including, necessary licenses, knowledge, skills, education, experience, training, and technical skills._

To perform these duties, you must have strong interpersonal, organizational, analytical, and computer skills, as well as great attention to detail. You will need to be able to work independently, as well as effectively with your team members and have a strong focus on providing exceptional customer service. To qualify, your background must include:

+ Prior experience working with technical information/data such as financial, Personally Identifiable Information (PII), etc.

+ Prior experience working within technical systems such as accounting, information management, etc.

+ Prior experience utilizing Microsoft Word, Excel, Outlook, and Teams.

+ Prior experience of performing data analysis and tracking.

+ Prior experience providing customer service.

+ Ability to perform work accurately and employ methods of review/proofreading for errors.

+ Ability to conduct research within a variety of systems to reach conclusion and/or resolution regarding vendor status which may include account status, disbursement type/status, and/or payment inquiry.

+ Ability to review and implement rules as they apply to business processes.

+ Ability to communicate with and assist individuals that may be frustrated or struggling with business processes/policies.

+ Ability to interpret and communicate rules/business processes to others in a way that is easier to understand.

+ Ability to work with confidential/sensitive information.

1. **Duties and Deliverable** (Outline of specific job duties)

_Specific duties required of the resource, as well as any expected deliverables, including necessary travel expectations._

Duties may include but are not limited to:

+ Providing one-on-one assistance and support to a variety of providers to ensure successful, accurate completion of vendor form, direct deposit form, and other pertinent documents to ensure successful account activation.

+ Entering documents into the MainePays system.

+ Tracking submissions and ensuring resource parents, district child welfare staff, and other vendors are updated regarding status of account and subsequent payments/reimbursement.

+ Collaborating with DAFS and OSC, to ensure successful account activation and resolution of any payment/reimbursement issues.

+ Conducting research within a variety of information systems to determine the cause of non-activation of account and/or barriers to successful reimbursement/payments.

+ Implementing plan to mitigate any non-activation of account.

+ Investigating and resolving payment issues when impacted by account issues or as requested.

+ Supporting and providing backup when necessary to other members of the team.

Compensation for roles at Staffing Solutions Organization LLC (SSO) varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, SSO provides a reasonable range of compensation for this role. In addition, SSO provides a range of benefits for this role.

Applicants must be authorized to work in the U.S. This position is not eligible for work authorization sponsorship including H-1B sponsorship) by SSO. Under the federal laws relating to the F-1 STEM EAD program, SSO may be able to support a STEM EAD extension application at the sole discretion of your Designated School Official. This does not guarantee that any STEM EAD extension application will be approved.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, marital status, age, national origin, protected veteran status, or disability. Staffing Solutions Organization LLC is an E-Verify participant.

Job Details

Pay Type** **Hourly

Education Level** **Equivalent Experience

Hiring Max Rate** **27 USD