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_This job posting is for a position at a Hotel owned and operated by an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees_ .

_By clicking the apply button, you will be applying for a position with an independently owned and operated franchise hotel, not with IHG or its affiliates, and IHG will not be your employer_ .

About Us

What makes Williams Hotel Group a great place to work? It’s our people. We understand that our employees are our greatest asset. We are committed to developing and empowering our people, providing a stable, safe and enjoyable work environment for everyone to achieve their greatest potential. And our culture proves it.

Your day to day

This position is responsible for assisting the general manager with the daily operations of the hotel to maintain standards for guest satisfaction, employee satisfaction, quality assurance and asset protection while managing costs.

What we need from you

Guest Satisfaction** **:

+ **Train hotel staff to successfully perform guest service procedures in accordance with company standards (e.g., greeting, scripts, pre-assignment of rooms, etc.).**

+ **Train hotel staff to successfully perform all functions for guest service and for handling upset guest who are dissatisfied with the products and services they received. Personally handle difficult situations involving upset guests. Attempt to resolve all issues of poor guest service before guests leave the property.**

+ **Personally respond to guest complaint letters and Guest Assistance Contact Forms and comment cards in accordance with company standards.**

+ **Manage the 100% guarantee procedures in accordance with standards, and eliminate service issues that result in repeated invocations of the guarantee.**

+ **Receive satisfactory scores for** **Medallia** **(i.e., guest satisfaction survey) and take action to correct any deficiencies in assigned department(s).**

Employee Satisfaction** **:

+ **Recruit, select, train and manage employees to deliver guest services and quality products that will lead to achieving goals for revenue and profit.**

+ **Properly administer Company policies and procedures for human resources management, payroll administration, personnel transactions and fair treatment of employees.**

Product Quality** **:

+ **Ensure a satisfactory guest experience and protect the company’s physical assets by maintaining the physical condition of the hotel in accordance with established quality control standards.**

+ **Receive satisfactory scores for product quality as measured by** **Medallia** **, and take action to correct any deficiencies.**

Developmental Assignments

+ **Act as manager on duty in absence of general manager.**

+ **Serve as acting general manager at various hotels to cover vacated positions and to relieve general managers on vacation.**

+ **Complete assignments or special projects at various hotels as assigned by the Director of Hotel Operations or the Director of Revenue Management for the purpose of gaining additional experience in preparation for promotion to general manager.**

+ **Assist Director of Hotel Operations with the implementation of best-demonstrated hotel operations in all hotels within region to improve productivity, product quality, and guest and employee satisfaction throughout the region.**

+ **Perform any additional responsibilities as assigned.**

What we offer

Here's what we have to offer you:

+ **Competitive pay**

+ **Fun place to work**

+ **Clear path for growth and career advancement**

+ **Hotel Discounts**

+ **Paid Vacation**

+ **Health Insurance Benefits**

+ **401k with company match**

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.