"Alerted.org

Summary QUALIFIED APPLICANTS FROM THIS JOB ANNOUNCEMENT CAN BE SELECTED TO FILL VACANIES FOR PATIENT ALIGNED CARE TEAMS, VA COMMUNITY CARE, CALL CENTERS, MENTAL HEALTH, GERIATRICES, EXTENDED CARE, AND COMMUNITY BASED OUTPATIENT CLINICS, ETC. Responsibilities Duties include but are not limited to: Incumbent coordinates with the patient care team to review the clinic utilization by using various reports (e.g., Clinic Utilization Statistical Summary), ensures the clinic setup is closely monitored to effectively support the needs of the clinic, and make any necessary adjustments. Develops/maintains effective and efficient communication with the patient, interdisciplinary team, VA Medical Centers, and other agencies. Assists with communications during the inpatient to outpatient discharge; communicates with non-VA Medical facilities; facilitate/process secure messaging with the patient and team; notify patients of normal lab results; develops and manages a tracking system for follow up care such as consults, tests, etc. Works with the team to reinforce the plan of care and self-help solutions and entering appropriate information into the electronic record.· Monitors pre-appointment requirements to assure readiness for patient visit/procedures. Participates and provides input in problem solving on operation issues or procedures in team meetings, performs administrative follow up actions. Participates in and independently following up on team huddles by sharing information and collaborating with the medical team to assure continuity of care. Evaluates patient information and clinic schedule lists to determine whether patient is vested. Educates providers about shared patients and brings to the attention of the provider. Work Schedule: Various tours MAY be determined by Supervisor Virtual: This is not a virtual position. Functional Statement #: Adv Med Support Assistant/PD1015FA Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. You may be required to serve a probationary period. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Qualifications Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met. Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Must be proficient in written and spoken English May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria). Experience. One year of experience equivalent to the [GS-5] grade level. Grade Determinations: Grade 6 Adv MSA: Knowledge, Skills and Abilities Required: Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g. medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met. Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations. Ability to communicate tactfully and effectively, [electronically, by phone, in person], and in writing, [with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns. Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care. Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care [administrative functions] to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc. Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians. Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/. The full performance level of this vacancy is GS-06. Physical Requirements: The work is performed behind a desk or counter in a general office setting, mostly sedentary, requiring standing, some walking and carrying of light items; such as medical records, papers and log books. Education Additional Information Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions. This job opportunity announcement may be used to fill additional vacancies. This position is in the Excepted Service and does not confer competitive status. VA encourages persons with disabilities to apply. The health-related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.