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Job Description

Insight Global is seeking a Service Manager to oversee the Austin market for one of our top clients specializing in the installation and maintenance of communication systems. The Service Manager coordinates and delivers services to meet customer maintenance contracts and repair needs. Candidates must have managerial experience in the low voltage field. This role involves managing SLAs, anticipating customer needs, resolving issues, and optimizing the service team's efficiency by assigning tasks based on availability and skill level. Responsibilities include assigning work to technicians, optimizing repair processes, providing excellent customer care, communicating directly with customers, managing work orders, addressing customer complaints, recommending service improvements, and monitoring costs to meet profit goals. The Service Manager also collaborates with customers and administrators for accurate billing and performs other job-related duties as required.

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Skills and Requirements

- 57 years of previous industry experience (energy sector, specifically focusing on providing data-driven solutions for the energy markets).

- Past experience in team management, specifically in a low voltage environment

- Self-motivated with the ability to work under minimal supervision.

- Excellent communication and interpersonal skills for effective customer interaction.

- Must have a clean driving record and be willing to complete a background check, drug test, and participate in random testing.

- Proven ability to assess and resolve customer concerns professionally and efficiently. null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].