• Billing Account Coordinator

    Insight Global (Redmond, WA)


    Job Description

    lobal Strategic Search, in North America, which manages a large set of clients in the US and CA. The Supplier will offer campaign management, reporting, editorial, and optimization services. The Account Coordinator will work in tandem with Account Managers and Strategic Account Specialists to ensure clients campaigns and accounts are set up for success, through prioritized optimization and campaign management efforts. The Account Coordinator will be responsible for issue resolution of customer escalations which may include editorial, billing, technical and platform issues as it pertains to account performance. Services performed are expected to meet SLA goals based on priority and request type. The resources will physically reside in a Microsoft office facility, across the United States as described in section locations.

     

    We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) .

     

    To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

     

    Skills and Requirements

     

    Help meet customer goals through identification and execution of reactive optimization efforts, in partnership with account team

     

    Support tactical and foundational campaign activities such as account health checks, account restructuring, uploads, and reporting, etc.

     

    Exceed account team and customer expectations through world class customer service via responsiveness, timeliness and professionalism of assigned tasks through ticketing queue

     

    Remove campaign blockers through triaging, and effectively partnering with designated Support teams such as Global Support

     

    Effectively monitor day-to-day issue management across a book of business within designated ticket queue

     

    Account Coordinator Lead will send/walk the new AC and Jr AC through any initial trainings they need

     

    Account Coordinator Lead will check in on training completion and queue readiness (General Training Tracker)

    Assign peer mentors and act at point of contact for any OPT Stem (visa) extensions null

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].