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Description

Want to be a program leader who delivers new initiatives at scale to make our communities safer? Are you looking for a role with high impact and high visibility? We are looking for a motivated, data-oriented self-starter to join as a Sr. Program Manager on the Delivery Service Partner (DSP) Accountability team!

Safety signals are essential to our vision of making Amazon’s Last Mile delivery organization the world’s safest. These signals capture things like risks on the road, driving patterns, and other information that help delivery drivers complete their deliveries safely. As the leader of Signal Quality and Experience, you will ensure Amazon’s Last Mile safety signals are accurate, effective, and customer-focused by setting standards, managing roadmaps, driving cross-team collaboration, and continuously improving how signals detect risk and support safe deliveries.

In this role, you will own end-to-end programs that improve safety for delivery associates and the communities they serve by leading the development, accuracy, and effectiveness of safety signals at scale. You will set signal quality standards, define SLAs with partner teams, and ensure our signals meet the needs of downstream customers. Success in this role requires the ability to solve complex technical problems with simple, innovative solutions while influencing roadmaps, aligning stakeholders, and driving cross-functional execution. You will continuously improve how signals detect and surface risk by engaging with customers, managing a forward-looking roadmap, and overseeing the experience design. Additionally, you will develop KPIs, implement performance monitoring programs, and create scalable processes for prioritizing and launching new safety signals.

You will be successful in this role if you can manage multiple competing priorities, often with urgent deadlines, and deliver at speed while developing a long term strategy. You will need to be a proven program and project leader and communicator, with the ability to apply analytical skills to problem solving.

Key job responsibilities

- Use customer feedback and analyze data to identify and solve complex problems in a highly ambiguous space.

- Work with user experience and technical teams to build new programs and lead continuous improvement initiatives.

- Create and deliver a long term roadmap in partnership with multiple teams.

- Establish and deliver important new initiatives with broad impact to improve DSP on-road safety.

- Define and document business requirements for new launches and enhancements, including functional requirements for technical teams.

- Create new metrics to measure program performance and define success.

- Clearly communicate, both verbally and in writing, to drive buy-in and adoption across a diverse group of stakeholders with competing priorities, including executives.

- Enhance our current data architecture to improve data fidelity, enable scalability, and generate useable insights.

- Manage dependencies and own status reporting for time-sensitive projects involving technical and non-technical contributors.

A day in the life

In this role, the Sr. Program Manager will lead program development and expansion to improve safety of delivery associates. You will spend time gathering feedback from your customers and diving deep into data to gain insight into complex problems. You will use these insights to develop short and long term solutions by working closely with partner teams and understanding Amazon Last Mile technology. You will write documents to gain buy-in and present to senior leadership for approval. Then, you'll develop business requirements, success metrics, and manage end-to-end delivery.

About the team

We're a close-knit team that is responsible for designing and maintaining mechanisms with safety impact at massive scale. We love combining data with customer feedback to design permanent solutions to complex problems. We work across multiple partner teams with functions ranging from tech development to communications. We take great pride in our vision to build the world's safest transportation network.

Basic Qualifications

- 5+ years of program or project management experience

- Experience using data and metrics to determine and drive improvements

- Experience owning program strategy, end to end delivery, and communicating results to senior leadership

Preferred Qualifications

- 2+ years of driving process improvements experience

- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.