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Description

The IPQ Technical Quality Manager leads the strategic development and global implementation of AWS's data center quality control program. This role drives standardization of quality processes across regions, establishes program standards, performance metrics and governance mechanisms, and maintains executive-level reporting on program effectiveness. The Technical Quality Manager will develop quality control frameworks and coordinate with cross-functional leadership to ensure alignment with AWS construction and operational goals. They will oversee continuous program improvement through data analysis, industry best practice integration, and stakeholder feedback across multiple deployment regions.

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Key job responsibilities

1. Lead the development, implementation, and continuous refinement of the global IPQ program strategy.

2. Create and standardize a global quality control framework, including templates, processes, and tools for consistent implementation across all AWS regions.

3. Design and implement a centralized quality management process to streamline data collection, analysis, and mechanisms to ensure accurate reporting across the entire portfolio.

4. Develop standardized non-technical and technical training modules and guidelines to ensure consistent quality execution globally.

5. Establish and maintain a library of best practices, lessons learned, and case studies to drive continuous program improvement and knowledge sharing.

6. Lead the creation of global quality metrics and KPIs, ensuring alignment with AWS construction and operational goals.

7. Create standardized audit protocols and governance structures to ensure program compliance and effectiveness across regions.

8. Develop and maintain executive dashboards and reporting templates for consistent communication of program performance and value.

9. Establish a vendor management framework, including standardized evaluation criteria and performance metrics for quality control partners.

10. Track, support and report on project critical path infrastructure procurement and installation timelines, specifically material delivery, acceptance, pre-install and post-install QAQC responsibilities across multiple regional project schedules.

About the team

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic Qualifications

• Bachelor's degree in Engineering (Mechanical, Electrical, or related field) or equivalent years of work experience.

• 5+ years of experience in program/product management related to construction field processes, preferably in quality control across multiple scopes/trades of work install on-site

•Demonstrated experience developing and implementing large-scale programs across multiple sites/regions and applications.

• Strong written communication and interpersonal skills, with the ability to collaborate effectively with diverse teams and stakeholders and possesses excellent analytical and problem-solving skills.

•Proficiency in Microsoft Office Suite and familiarity with project management software (e.g., Procore)

Preferred Qualifications

• Professional qualifications or certifications related to technical design or field scope management including, but not limited to, Certified Quality Engineer (CQE) or Project Management Professional (PMP) or Professional Engineer (PE).

• Background in executing construction quality control for mission critical facilities.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.