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Description

The Global Fleet and Products organization is responsible for managing and supporting the Amazon Last Mile Fleet. This team is looking for a Senior Program Manager, Program Management to ensure world-class vehicle safety and 100% mission capable vehicles and guide strategic, tactical, cross-functional, and technology projects and programs for Amazon last mile delivery stations.

This position will develop and create maintenance and repair programs and program policies to support the Vehicle Rotation, Vehicle Operational Readiness, and general fleet standards and requirements. This position requires experience in project/program management skills. The Senior Program Manager will have experience to apply critical thinking, problem-solving, improve processes, and manage multiple priorities. The individual will need knowledge to work in close partnerships with internal and external stakeholder groups.

Travel is required, up to 25%.

Key job responsibilities

Scope, create, and drive project plans

Communicate to Senior Management on status, risks and process/product changes

Manage full life-cycle of complex cross-functional programs with considerable impact across multiple organizations

Develop the overall program strategy, tactically driving teams in and outside of your organization to deliver

Define the program (mission, vision, tenets), set objectives, analyze data and drive improvements that are quantified with metrics

Work autonomously in an ambiguous environment, seeking to understand business problems, automation limitations, scaling factors, boundary conditions and reasons behind leadership decisions

Partner with teams across the business you support and beyond to source, allocate, and coordinate resources

Partner with customers, internal/external teams, and engineering teams to determine what projects move forward and in what priority order

Oversee gaps between teams, processes and systems, helping teams reduce exposure to classic failure modes (e.g., requirements not sufficiently understood or documented, ineffective cross-team collaboration, long-term impact(s) from third-party solutions, security not considered, insufficient stakeholder review, etc.)

Identify and mitigate risks before they become roadblocks

Work with program managers, business leaders and executive team to communicate and impact critical business initiatives

Develop, implement, and govern KPI reporting for a portfolio of programs, providing visibility to the milestones, and performance across all projects

Engage other Amazon business units globally to share best practices and improve end to end outcomes for Amazon customers

Create, communicate, and manage budget for projects

Basic Qualifications

- 5+ years of program or project management experience

- Experience using data and metrics to determine and drive improvements

- Experience owning program strategy, end to end delivery, and communicating results to senior leadership

Preferred Qualifications

- 2+ years of driving process improvements experience

- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.