"Alerted.org

Hotel:

Sacramento Holiday Inn

300 J Street

Sacramento, CA 95814

Front Desk Clerk

Full time

Starting Compensation

$21.30

Expected Job Closing Date:

2025-05-30

Compensation is determined based on a variety of factors, including experience, skills, qualifications, and the specific location of the role. Actual pay may differ depending on these factors.

_Atrium SPIRIT – Where teamwork, passion, & appreciation ignites service excellence._

What’s in it for you?

The **Atrium SPIRIT** is a belief in the power of **_Service_** _,_ **_Perseverance_** _,_ **_Inclusion_** _,_ **_Respect_** _,_ **_Innovation_** , and **_Teamwork_** to create an environment where everyone thrives. We go above and beyond to deliver exceptional guest experiences, work together to overcome challenges, and are passionate about positively impacting those around us.

+ **Career Growth & Learning** – 40% of our management hires are internal promotions!

+ **Invest in Your Future** – 401(k) plan with company match.

+ **Comprehensive Health Coverag** **e** – Medical, dental, and vision insurance options.

+ **Paid Time Off & Vacation** – Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations

+ **Perks That Fit Your Life** – Enjoy DailyPay, wellness programs, tuition reimbursement, and exclusive discounts on your favorite brands and services.

+ **Purpose & Impact** – Make a difference through Atrium’s community service and volunteer programs.

Job Description

_Atrium SPIRIT – Where teamwork, passion, & appreciation ignites service excellence._

Join us at Holiday Inn-Sacramento and Atrium Hospitality, where we're dedicated to fostering excellence! With 359 rooms and 13,000 square feet of Event Space. Our environment celebrates the unique contributions of each team member, encouraging authenticity and championing our diverse and inclusive culture. Together, let's deliver exceptional guest experiences, guided by our core values: _Service, Perseverance, Innovation, Respect, Inclusion, and Teamwork_ . Join a workplace that makes a difference by supporting local non-profit organizations year-round. Grow personally and professionally with a company that invests in your development. If you're ready for adventure and eager to thrive within a supportive company, Atrium Hospitality and Holiday Inn-Sacramento welcome you!

Working at the Holiday Inn Sacramento Downtown Arena comes with its share of benefits. As well as the competitive pay rate, Team Members are eligible for

+ Located Next to I-5

+ **FREE** Medical Insurance for employees and family after 90 days (Silver Plan Only)

+ **FREE** parking in the DOCO garage right next door

+ **FREE** shift meal

+ **PAID** Vacation Time

+ **Dailypay**

_PAY RATE: $21.30 per hour_

At Atrium Hospitality, we want our associates to have positive experiences; and we strive to bring to life a culture that promotes six simple values that drive us to be better for our associates and our guests.

We are looking for a highly motivated individuals to join our Front Desk team. The ideal candidate uses their engaging personality to create a memorable first impression for our guests. While checking in, registering guests, the Front Desk Agent is a source of knowledge for the guest for everything about the hotel, its amenities, and the local area.

If you enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.

This role plays an important part in our culture:

Service:

+ Provide exceptional customer service by being engaging and taking sincere interest

+ Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established

+ You will assist guests with sending and receiving faxes, packages and mail

Perseverance:

+ Help to resolve problems through recovery when things aren’t quite right

Inclusion:

+ You will be committed to the equitable treatment of all associates and guests as well as equal access to opportunities and resources for all, at every level of the organization.

Respect:

+ You will value everyone’s contribution to the team, and we will value your contribution as a key part of our success

Innovation:

+ You will look for ways to become an expert on the local area, being able to answer inquires pertaining to hotel services, registration, shopping, dining, and travel directions

Teamwork:

+ As needed, fulfill all job responsibilities expected of Shuttle Driver and Concierge Attendant

+ Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information

What do we need from you to be successful in this role?

+ High school diploma or equivalent

+ Customer service is our top priority, consistently being awarded JD Powers Customer service awards. Being on our team means you have a strong desire to make an impact on other people

+ This role interacts with guests and team members all day, they must have excellent verbal and written communication skills and be able to communicate with an outgoing and engaging personality.

+ The hotel operates off a Property Management System and the front desk agents work in that system all day long, someone with the ability to pick up computer skills easily is necessary

+ The front desk role is at the center of attention to all hotel guests and requires someone to be able to stand for the duration of the shift

+ Hotels operate 24 hours a day, 7 days a week. Our teams must be flexible with respect to working days, early mornings, evenings, weekends, and holidays.

Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

Notice of candidate Privacy Rights: https://www.atriumhospitality.com/privacy-policy

Atrium Hospitality is now one of the largest hotel management companies in the United States and we're still growing. As a result of our growth, we are always looking for great talent to join our organization. As owners and managers, we are responsible for the positive experiences of our guests and associates, and we strive to bring to life a culture that promotes the five simple values that drive our business:

Service

We deliver the best guest experience possible. We are a home away from home for our guests, and we are charged with making them feel safe and welcome.

Perseverance

We will be better today than we were yesterday.

Inclusion

We are committed to the equitable treatment of all associates as well as equal access to opportunities and resources for all, at every level of the organization.

Respect

We treat others the way we would like to be treated.

Innovation

We strive to develop, share and implement new thoughts, ideas and methods that improve our company, our operations and the guest and associate experience.

Teamwork

Our associates are our family, and we provide them the resources and support needed to produce the best work environment possible.

In addition to our core values, we believe that being a responsible community partner is a defining characteristic of the Atrium Hospitality culture, including supporting a range of civic and community activities. We pride ourselves on four impactful pillars that support our associates, our communities and our future: Wellness, Embracing those with Disabilities, Sustainability, and Education. When a candidate makes the decision to join Atrium Hospitality, they are entrusting the very engaged and invested leaders of this great organization to support, encourage, coach, develop and inspire excellence in them. This leadership responsibility is a critical one, accepted with the pride and gravity it deserves. We recognize that when we do this well, we reap the rewards of a productive and engaged team; it is key to the success of Atrium Hospitality. The voices and opinions of our associates truly matter. We encourage, welcome, expect and act upon their input to help us make decisions that are in the best interest of our teams and the continued growth and sustainability of the organization.

Come grow with us!