"Alerted.org

Position Title:

Collections Officer

Job Description:

Reporting to and working under the general direction of the Collections Manager, incumbent performs office work in support of collection of past due accounts, including court fines, delinquent payment plans and other bad debt accounts. Ensures compliance with State Statutes and City Codes and is responsible for maximizing the collection, tracking, and reporting of associated revenues. Duties are performed with considerable independence within established policies and procedures and require the exercise of judgment in resolving known and potential problems. A minimum of 50% of the time in this position involves public contact performing difficult collections work for which tact, patience, understanding and skill in handling volatile situations are required. This position may require a shift which extends beyond normal working hours.

This position is eligible for full city benefits, including:

+ Health Insurance (95% of premium paid by city)

+ Dental, Vision and Life Insurance

+ Paid vacation and personal leave

+ 6-12 weeks of paid parental leave available

+ Retirement contributions toward a pension plan and/or 401(k)

+ A robust Employee Assistance Plan (EAP)

+ Up to $4,000 tuition reimbursement annually

+ Discounted supplemental benefits like pet insurance and legal services

TYPICAL DUTIES:

+ Reviews reports of outstanding accounts, and initiates collection proceedings. Utilizes various research sources including site visits to Department of Motor Vehicles for computer records, Polk Directory, Credit agencies, skip/trace information, etc., to locate violators and their employer’s or banking institutions accordingly.

+ Responds to and resolves defendants concerns about collection activities, billing disputes, and payment options. Collects defendant’s information on social security number, bank account, employment, address, phone, and verifies all information. Negotiates with defendants to resolve debts in the manner most beneficial to the City.

+ Makes collection calls, issues Notices for Failure to Pay, and issues Orders to Show Cause to defendants that are delinquent on their payment arrangements. Renegotiates pay orders with defendants unable to meet terms established in previous pay agreement; Follows up on delinquent payment plans, taking necessary action to ensure payment; phone calls, letters, wage garnishments, writs of execution and garnishment of income tax refunds.

+ Processes payments received on bad debt accounts and prepare them for posting by calculating principal, interest, and fees, and breaking down funds between accounts. Records transactions and inputs data, journal entries, and other adjustments into computerized system.

+ Works with programmer on a daily basis facilitating the updating of computer programs and interfaces with outside collection agencies, credit reporting agencies, and updating of new address information.

+ Establishes and maintains a good working relationship with hearing officers, court clerks, accounting department, judges, and other court related personnel.

+ Authorizes the impoundment or immobilization of vehicles for the Parking Enforcement Office.

+ Ensures compliance with applicable laws governing collections. Interprets city codes, state statutes and explains court procedures to the public.

+ Coordinates with Accounting Division to verify revenue and associated reports are in place and accurate.

MINIMUM QUALIFICATIONS:

+ High school diploma or equivalent plus six months paid customer service work experience.

+ Current certification in or the ability to obtain the Utah Bureau of Criminal Investigation DLD/MVD system certification within 3 months of hire and hold or obtain Notary certification within 6 months of hire.

+ Demonstrated proficiency with computer hardware and software and the ability to communicate to programmers the required updates and changes needed to maximize the collection of revenue and the processing of associated reports.

+ Ability to deliver world class customer service to the general public, supervisors and co-workers, often under adverse circumstances.

DESIRED QUALIFICATIONS:

+ Knowledge of Salt Lake City traffic and parking rules and regulations.

+ Progressive experience in skip tracing and collections: preferable in a court setting.

+ Bilingual in Spanish.

WORKING CONDITIONS:

+ Great mental effort is required due to daily pressure resulting from adverse interactions with the public on a regular basis.

+ May be required to work non-traditional hours.

The above statements are intended to describe the general nature and level of work being performed by persons assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities and skills required of personnel so classified. All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

POSITION TYPE

Full-Time

POSITION SALARY RANGE

$22.19/hr - $35.98/hr

DEPARTMENT

Finance

Full Time/Part Time:

Full time

Scheduled Hours:

40

Need help applying? Please call our Recruitment team at 801-535-6699 or email [email protected] .

BENEFITSFull-Time roles with Salt Lake City Corp are eligible for a generous, robust benefits package including:

+ Health Insurance (95% of premium paid by city)

+ HSA or Flex Account (HSA – City contributes $1,000 - $2,000 annually into account, no match required)

+ Dental, Vision and Life Insurance

+ City-paid retirement contributions toward a pension plan and/or 401(k)

+ A robust Employee Assistance Plan (EAP)

+ Up to $4,000 tuition reimbursement annually

+ Discounted supplemental benefits like pet insurance and legal services

+ Wellness clinic for employees and their families

Paid Time Off

+ 12 vacation days to start

+ 12 paid holidays & 1 personal holiday

+ Up to 80 hours of personal leave annually

+ 6 weeks of paid parental leave to all new parents

+ Additional time off credit possible for rehires or new hires coming from another public jurisdiction

VETERAN EMPLOYER:

Salt Lake City is proud to be a partner of the Utah Patriot Program, providing employment opportunities for Veterans, Military and spouses. We are also a proud National Service Partner.

ABOUT SALT LAKE CITY CORP

Our Salt Lake City family serves a population of over 200,000. As an Equal Opportunity Employer, the City is committed to providing resources, access, and opportunity to all and continue to recruit and retain talented people from all backgrounds. Our employees make a real difference with the work they do every day and are actively shaping our beautiful City's future.

We aspire to shape a better community and workplace, and as such, we are committed to pay equity. We are proud to have achieved gender pay equity as a leader in the Utah community by creating a workplace where there is equal opportunity for all.

The City is committed to the full inclusion of all qualified individuals. As part of this commitment, Salt Lake City will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at 801-535-7900.