• Service Advisor

    Lithia & Driveway (Paramus, NJ)


    Dealership:L0766 Mercedes-Benz of Paramus

     

    Mercedes-Benz of Paramus

     

    Are You a Top Performing Service Advisor Looking for a Better Opportunity?

     

    Time to make your move! Rare Opportunity at Mercedes-Benz of Paramus!

     

    BEST SERVICE ADVISOR JOB EVER!

     

    Mercedes-Benz of Paramus, part of the Lithia & Driveway family of dealerships, is searching for a talented Service Advisor to join our amazing team! We are busier than ever, and have an immediate need for an experienced, high performing Service Advisor with a proven track record of success selling service work while providing outstanding customer experience .

     

    If you are interested in working in an employee-centric environment that offers tremendous earning potential, benefits, and career advancement, APPLY NOW!

    Responsibilities:

    As a Service Advisor you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records.

     

    + Serve as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.

    + Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.

    + Prepare repair orders (RO), obtaining approval signatures and entering RO into service database system.

    + Communicate additional repair and service needs to the customer based on vehicle inspection.

    + Administer the manufacturer warranty for qualifying vehicle repairs.

    + Keeping customer informed of service specials, completion times and service expenses.

     

    What are we looking for?

     

    + Experience as an automotive Service Advisor.

    + Chevrolet Certified Service experience, a plus!

    + Active listening skills to assess needs and relate technical information back to the customer.

    + An understanding of the mechanical and technical

    + Computer proficiency. Experience with CDK a plus!

    + Excellent written and oral communication skills.

    + Strong attention to detail.

    + Team player

    + Polished and professional

    + Valid Driver’s License with acceptable driving record

     

    Actual pay offered may vary depending on skills, experience, job-related knowledge, and location.

     

    Information about LITHIA’s comprehensive benefits can be reviewed on our careers site at https://www.lithiacareers.com/

    We offer best in class industry benefits:

    + Competitive pay

    + Medical, Dental and Vision Plans

    + Paid Holidays & PTO

    + Short and Long-Term Disability

    + Paid Life Insurance

    + 401(k) Retirement Plan

    + Employee Stock Purchase Plan

    + Lithia Learning Center

    + Vehicle Purchase Discounts

    + Wellness Programs

     

    High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.