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At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

As a Client and Colleague Support Senior Assistant, you will work closely with the Supervisor and Team Leads to manage daily workload escalated by the Health Plan and/or Call Center Team. As a Senior Assistant you are responsible for ensuring superior service for our clients and colleagues by providing information, feedback and resolutions to their requests and inquiries.

It’s part of the Supplemental Benefits Team duties to complete member tickets (reimbursement and replacement card), Escalation emails, HP follow up comments, and other offline work (address validation, returned mail and other p) within 24-48 hrs. The Senior Assistant will also create and support a culture of inclusion and diversity, ensuring all actions are in complete alignment with CVS practices, policies, and values as well as state, federal and regulatory requirements.

This is a remote role.

We offer two shifts for this role and generally need flexibility between the hours of 8AM and 8PM ET for business needs throughout busier seasons. **The shift for this position will be 9:30AM – 6:00PM.**

Required Qualifications

+ 2+ years of customer service experience

+ 2+ years of experience with Microsoft Office, including Excel, Word, Access, and PowerPoint

+ Must have a dedicated, work-from-home space, free of distractions

+ Ability to maintain a consistent, reliable, and stable internet connection

+ Strong interpersonal and relationship building skills

+ Experience with Email support

+ Excellent oral, written, and interpersonal communication skills

+ Good problem solving and critical thinking skills with focus on issue resolution and client/colleague satisfaction.

+ Ability to work in a structured, fast paced call center environment

+ Internal colleagues must be in good standing to be considered

+ Must be able to communicate effectively with all levels and prepare effective written documents

Preferred Qualifications

+ Experience in use of call center technologies/applications

+ Experience working in a call center environment

+ Associate’s degree

Education

Verifiable High School diploma, GED, or equivalent work experience

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$17.00 - $25.65

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

+ **Affordable medical plan options,** a **401(k) plan** (including matching company contributions), and an **employee stock purchase plan** .

+ **No-cost programs for all colleagues** including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

+ **Benefit solutions that address the different needs and preferences of our colleagues** including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 06/30/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.