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**Req ID:** RQ198267

**Type of Requisition:** Regular

**Clearance Level Must Be Able to Obtain:** Top Secret SCI + Polygraph

**Public Trust/Other Required:** None

**Job Family:** Help Desk

Skills:

Computer Hardware,Patching,Technical Support

Experience:

7 + years of related experience

US Citizenship Required:

Yes

Job Description:

Help Desk Technician V - Patching

Transform technology into opportunity as a Help Desk Technician V with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As a Help Desk Technician V you will help ensure today is safe and tomorrow is smarter.

HOW A HELP DESK TECHNICIAN II WILL MAKE AN IMPACT

• Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software

WHAT YOU’LL NEED TO SUCCEED:

• Education: BA/BS

• Required Experience: 7+ years of related experience

DESCRIPTION

+ Provides telephone technical support to employees regarding technical aspects of assigned products.

+ Answers questions about installation, operation, configuration, customization and usage of assigned products.

+ Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.

+ Maintains appropriate licenses, training and/or certifications, as needed; researches and determines applicability of new/emerging certification programs; may recommend applicable certifications for lower-level team members.

+ Has a deep understanding of how teams integrate and coordinate their efforts and resources to achieve program objectives. In-depth understanding of how own technical specialism and related disciplines are applied in the context of specific DOD, Agency and/or industry standards and requirement.

+ Assisting in communicating, implementing, and enforcing security policies or plans for data, software applications, hardware, and telecommunications devices

+ Providing recommendations to stakeholders on information assurance engineering standards, implementation dependencies, and changing information assurance related technologies

+ Responding to all queries and requests for applicable security information and reports

+ Supporting investigations of computer security violations and incidents, reporting as necessary to management

GDIT IS YOUR PLACE:

• 401K with company match

• Comprehensive health and wellness packages

• Internal mobility team dedicated to helping you own your career

• Professional growth opportunities including paid education and certifications

• Cutting-edge technology you can learn from

• Rest and recharge with paid vacation and holidays

The likely hourly rate for this position is between $51.00 - $69.00. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

Join our Talent Community to stay up to date on our career opportunities and events at https://gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans