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**Req ID:** RQ198092

**Type of Requisition:** Regular

**Clearance Level Must Be Able to Obtain:** None

**Public Trust/Other Required:** None

**Job Family:** Program Management

Skills:

Analytical Thinking,Communication,Information Systems,Technical Guidance

Experience:

3 + years of related experience

US Citizenship Required:

Yes

Job Description:

Deliver solutions to complex problems as a Operations Specialist at GDIT. Here, you’ll tailor cutting-edge solutions to the unique requirements of our clients. With a career in unified communication engineering, you’ll make the end user’s experience your priority and we’ll make your career growth ours.

At GDIT, people are our differentiator. As a member of our team you will help ensure today is safe and tomorrow is smarter. Our work depends on a Operations Specialist joining our team to provide state-of-the-art Information Technology (IT) engineering and management leadership to enable our customer to increase mission success and enhance mission capabilities in the critical areas of national security, law enforcement, intelligence, counterintelligence, and counterterrorism.

HOW A UNIFIED COMMUNICATIONS SPECIALIST WILL MAKE AN IMPACT:

+ Manage a small team in a service desk environment

+ Create and produce ticketing system reports and metrics reports

+ Create and maintain new Service Level Agreements

+ Identify gaps in workflow processes and present solutions

+ Analyze customer service requests and provide prompt resolutions

+ Prepare and submit status and ad hoc reports to management

+ Utilize trouble ticketing software

+ Communicate effectively with customers and team members

+ Provide technical guidance for planning, directing, and monitoring information systems operations

WHAT YOU’LL NEED TO SUCCEED:

**EDUCATION:** Bachelor of Science in engineering, computer science, or other equivalent technical discipline (may substitute with commensurate work experience).

**REQUIRED EXPERIENCE:** 5+ years of related experience

**REQUIRED TECHNICAL SKILLS:** JIRA, Service manager, Microsoft TAC, Avaya BCM, Avaya IP Office

**CLEARANCE:** TOP SECRET

**LOCATION:** Washington, DC

GDIT IS YOUR PLACE:

+ 401K with company match

+ Comprehensive health and wellness packages

+ Rest and recharge with paid vacation and holidays

The likely salary range for this position is $69,264 - $92,000. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

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Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans