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Description

The Account Repair Service Team is looking to add new members with a strong Customer Service mentality to their second shift team! Repair Service Coordinators are needed to help customers navigate through emergency breakdowns and preventative maintenance events. These coordinators remain highly professional, courteous, and knowledgeable whilst working with customers and vendors alike. This position is onsite in the Northern Kentucky area; new dispatchers will work first shift for new hire training, then will be working 2-10:30 pm Monday-Friday for about 5 weeks, then it will either be a Sunday-Thursday or Tuesday-Saturday schedule.

Responsibilities:

• Provide excellent customer service while speaking with customers and vendors, in accordance with training

• Dispatch tire, mechanical and towing service to vendors

• Resolve on-demand customer requests and provide customers with product and service information

• Communicate clear expectations of costs and estimated time of arrival

• Follow up with customers in a timely manner to keep them informed

• Create service estimates, complete billing process and collect payments

• Use sales skills to overcome customer objections and persuade prospects to proceed with service rather than shopping competitors

• Provide sales information to interested prospects and forward contact information to an Inside Sales team member when necessary

• Identify and escalate priority issues and route calls to appropriate resource

• Willingness to work in a team environment, provide support to other team members.

• Attend training to gain detailed knowledge of minor and major mechanical repairs

• Achieve monthly targets for close percentage, gross profit per job and other targets

Requirements

Qualifications:

• Two-year Associated Degree preferred, minimum High School diploma

• Experience in (inbound and outbound) sales and customer service preferred

• Logistics coordinators, freight brokers, dispatching experience is a plus

• Able to provide exceptional customer service and amicably resolve disputes with customers and vendors

• Able to work under pressure and handle multiple requests

• Multi-tasking and Attention to detail are required

• This position requires sitting at a work station carrying out a variety of both manual and computerized data entry and processing tasks

• Experience effectively using computers and learning new computer programs

• One weekend shift per week required

• Flexibility with schedule to assist with a 24/7 365 environment (Will be required to work some holidays)

TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .