"Alerted.org

*_SUMMARY_*

Hennepin Healthcare has a current opening for a*Connection Advisor Outreach*position in our Connection Center department. This full-time role will primarily work remotely (days/evenings). The schedule for this position will be 40 hours a week between the hours of 7:30 AM - 5:30 PM Monday - Friday. The schedule will be decided following the 4-week training period. The training period will be scheduled on Monday through Friday, 8:00 AM to 5:00 PM and will be held on campus for only 1 week.

*Purpose of this position:*Under general Supervision, provides Outreach Services for assigned departments and programs including, but not limited to: Centralized Referrals and Discharge Appointments. Uses call center, electronic health record and departmental technology to meet the needs of the patients/customers. Answers inquiries and questions, trouble shoots complex issues and provides information. Promotes patient and provider satisfaction and advance the continuum of care.

/Working remotely will start after the training period has been completed. Individuals will need a quiet working environment, high speed internet, fire alarm, fire extinguisher, and desk space. Hennepin Healthcare will supply computer, monitors, keyboard, mouse, and phone.*Employees will need to be within a 100-mile radius of our downtown campus.*/

/A*$500*hiring incentive is available for eligible external candidates (current employees, contract/temporary workers, and former employees returning to HHS within one year are ineligible)./

*_RESPONSIBILITIES_*

* Makes outreach calls to coordinate appointments

* Responds to calls including patients, physicians, physicians’ office staff, and peers. Prioritizes the urgency of the caller’s needs and takes the appropriate action

* Works in Epic Work queues following standard work and departmental policies and procedures

* Partners with Clinics and Services to meet the clinical scheduling needs of the referral

* Schedules, cancels and reschedules appointments for patients/callers following standard work and departmental policies and procedures

* Obtains and accurately captures demographic information and patient’s health insurance information provided by the patient or caller

* Completes multiple types of patient registrations in a professional, accurate, customer-oriented and timely manner following departmental policies and procedures

* Requests and processes payments for co-pays, pre-pays and outstanding balances

* Meets all departmental quality standards

* Coordinates with Telehealth nurses or Clinical Staff as needed to meet the needs of the patient

* Escalates calls to Team Coordinator or Supervisor as needed

* Performs other duties as assigned, but only after appropriate training

*_QUALIFICATIONS_*

*/Minimum Qualifications: /*

* High School Diploma

* Two years data look-up/data entry experience

* Two years’ experience in customer service involving complex analytical problem-solving skills

* Two years’ experience in a call center with emphasis in a customer service/medical industry or experience in a specialized clinic

-OR-

* An approved equivalent combination of education and experience

*/Preferred Qualifications:/*

* Bilingual Spanish/English

* Two years of post-secondary education.

* Healthcare Call Center experience

* Clinical Referrals experience

* 6 Months experience in Connection Advisor – Senior Position

*/Knowledge/ Skills/ Abilities:/*

* Excellent customer service

* Demonstrated phone system proficiency

* Knowledge of medical terminology and medical scheduling.

* Knowledge of medical insurance theory.

* Ability to organize work under pressure

* Demonstrated ability to complete accurate data entry

* Demonstrated attention to detail

* Basic knowledge of medical terminology

* Basic knowledge of medical insurance theory

* Ability to work in a fast-paced, continually changing environment

* Time management and sound decision-making skills

* Strong written and oral communication skills

* Active listening

* Demonstrated ability to respond appropriately to shifting priorities

* Demonstrated ability to prioritize work assignments

**Title:** *Healthcare Scheduling, Connection Advisor Outreach, Remote*

**Location:** *MN-Minneapolis-Downtown Campus*

**Requisition ID:** *250799*