• Resolution Specialist

    Adecco US, Inc. (Princeton, NJ)


    Adecco is assisting a local client recruiting for a Resolution Specialist. This is a temp to hire opportunity in Princeton, NJ.

     

    This position requires candidates to have experience in performing manual score calculations, interpreting incident reports, applying/removing score holds, and resolving edit errors. In addition, the Resolutions Specialist position performs other tasks critical to production workflow such as test material reconciliation, test taker record maintenance, billing account updates, and responding to cases from customer inquiries.If you meet the qualifications listed below, apply now!

    RESPONSIBILTIES:

    1. Understand and display competency/knowledge of assigned processes. Learn specific program subject matter knowledge.

    2. Follow established processes and assure initial processing of work units is performed to Service Level Agreement/Quality initiative standards.

    3. Report process issues or production errors to internal Reso management.

    4. Identify/Recommend process changes and improvements

    5. Conduct themselves in a professional manner according to ETS's policies and procedures.

    6. Become familiar with documentation and reporting missing or additional documents to supervising manager.

    7. Adhere to attendance and work schedule

    REQUIRED SKILLS:

    • Investigations

    • Data Analysis

    • Quality Control

    • Microsoft Word and basic PC literacy

    • Problem solving and analytical skills

    • Effective communication skills (both oral and written)

    • Applicants must be detail-oriented, able to multi-task, and exhibit a high degree of flexibility

    WORK EXPERIENCE:

    • A high school diploma or an equivalent job experience

    • Entry Level Position, 1-3 years work experience - or college experience

     

    What's in this for you?

     

    + Pay starting at $19.00 per hour

    + Monday-Friday, 8:00am to 4:30pm. (paid trainning)

    + Weekly paycheck

    + Access to Adecco’s Aspire Academy (https://www.adeccousa.com/about-adecco-staffing/adecco-programs-partnerships/aspire-academy/) with thousands of free upskilling courses

     

    Click apply to be considered for this Technical Support Customer Service job in Princeton, NJ!

     

    **Pay Details:** $19.00 to $19.50 per hour

     

    Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

     

    Equal Opportunity Employer/Veterans/Disabled

     

    To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

    The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

    + The California Fair Chance Act

    + Los Angeles City Fair Chance Ordinance

    + Los Angeles County Fair Chance Ordinance for Employers

    + San Francisco Fair Chance Ordinance