• Call Center Operator

    Munson Healthcare (Traverse City, MI)


    *Every other weekend

     

    Find more than your next job. Find your community.

     

    + We’re northern Michigan’s largest healthcare system and we are deeply rooted in the communities we serve. That means that our patients are often our family, friends and neighbors – and it’s special to be able to care for them. And as one of the top healthcare systems to work for in Michigan by Forbes (American’s Best Employers by State 2022), we’re committed to your ongoing growth and development.

    + After work, you’ll find things to do in every season – beaches, outdoor recreation, unique restaurants, world-class wineries, arts and entertainment.

    Summary

    A Call Center Operator supports all Munson Healthcare system initiatives, providing emergency communications in a professional manor, sharing of data and providing services while utilizing customized software. Provides excellent customer care through one-on-one interaction with consumers, physicians/office, and Munson Healthcare staff. Determines customer needs and fulfills those needs through dissemination of information entered into custom databases to include but not limited to on-call calendars, emergency notification, and hospital codes, paging groups, physician and staff profiles.

     

    Why work as a Call Center Operator at Munson Healthcare?

     

    + Perfect position for college students in Business Administration or Healthcare field

    + Community Engagement: support 7 hospitals in Northern Michigan

    + Part of Information Systems with growth in technology

    + Our dynamic work environment includes many opportunities for growth and development - 4 levels of job descriptions including leadership

    Why Choose Munson Healthcare:

    + Balance – Get out on the water, in the woods, on the trails or around town

    + Opportunity – Be a part of northern Michigan’s leading healthcare team with opportunities for personal and professional growth throughout the healthcare system

    + Flexibility – A career that can change as your life changes

    + Teamwork – Our people make Munson Healthcare a great place to work!

    What’s Required:

    + High School Graduate

    + Minimum of two years working with the public

    + Computer Skills with basic knowledge of MS Office products

    + Ability to verbally communicate effectively

    + Ability to type 50 wpm

    The Benefits of Working at Munson:

    + Competitive salaries

    + Full benefits, paid holidays, and paid time off (up to 19 days your first year)

    + Tuition reimbursement and ongoing educational opportunities

    + Retirement savings plan with employer match and personal consulting

    + Wellness plans, an employee assistance program and employee discounts