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Community Engagement Assistant

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Community Engagement Assistant

Salary

$40,960.00 - $66,764.00 Annually

Location

VA 23502, VA

Job Type

Intermittent Temporary

Job Number

13062

Department

Library

Opening Date

04/29/2025

Closing Date

5/8/2025 11:59 PM Eastern

+ Description

+ Benefits

+ Questions

Description

The Department of Libraries is seeking a Library Assistant II. This highly adaptable position works for the Community Engagement Office and in close partnership with the Programs Department. The position provides support for the Community Engagement Coordinators by developing and attending Outreaches, assisting with the Mobile Delivery and Express Book Nook Projects, and other tasks related to the Community Engagement Office. Assists with the daily operations of the library. Performs administrative duties including typing, filing, ordering supplies, and assisting with events. Provides customer service to patrons by providing information, promoting general usage of facilities, and operating all library equipment.

Essential Functions

Essential functions include but are not limited to:

+ Performs circulation activities by checking materials in and out, reserving material requests, registering new patrons, coordinating interlibrary loans and collecting fees.

+ Develops, prepares for and delivers high-quality Outreaches, including but not limited to fairs, festivals, expos, conventions, and school and university visits.

+ Provides documentation for high-quality Outreaches. Records and edits photographs and video for marketing and promotional purposes. Provides photography and videography support for programs and special events. As needed, posts photographs to social media during and after event.

+ Provides support for Mobile Delivery, Express Book Nooks and other projects.

+ Provides special event support including planning, marketing, ordering and purchasing supplies, transporting supplies, setting up, greeting dignitaries and guests, breaking down, serving food, cleaning, etc.

+ Reviews and provides feedback for marketing materials (Associated Press Style copyediting, graphic design feedback based on City of Norfolk standards and graphic design principles).

+ Develops and presents PowerPoints for meetings, programs, events, civic leagues, school visits, etc.

+ Develops and presents systemwide trainings for Programs Department topics including Special Events Training, Civility, Graphic Design, early literacy programming and more.

+ Provides program coverage and facilitation for youth and adult programming as needed. Leads and presents programs to a professional level. Provides statistical information and patron feedback to branch staff and Coordinators.

+ Delivers program prizes as needed. Provides photographic documentation in the form of high-quality, visually appealing photography that displays patrons and prizes.

+ Ensures that City Communications standards, Norfolk Public Library graphic design guidelines and standard grammar are met. Accepts feedback and makes changes to designs.

+ Demonstrates excellent English language and writing skills.

Education/Experience

Work requires knowledge of a specific vocational, administrative, or technical nature which may be obtained with six months/one year of advanced study or training past the high school equivalency. Junior college, vocational, business, technical or correspondence schools are likely sources. Appropriate certification may be awarded upon satisfactory completion of advanced study or training.

One year of experience in library or related customer service work.

Preferred Experience:

Experience delivering high-quality Outreach booths at a variety of events. Ability to promote Library resources and innovative City programs. Ability to develop excellent print and digital marketing materials, especially through the medium of Microsoft Office and Canva. Excellent English language, writing and copyediting skills. Ability to provide excellent customer service in all Outreach, program and special event settings. Experience driving larger vehicles such as cargo vans.

Additional Information & Requirements

+ Valid Driver's license

+ Regular full-time and permanent part-time employees may receive paid holidays, vacation and sick leave, employer paid pension plan, basic life insurance, voluntary participation in medical and dental, Section 457 deferred compensation, long-term disability, optional life insurance for self, spouse and children, medical and dependent care reimbursement plans, access to membership in credit union and employer provided parking.

+ Special project/grant employees are generally eligible for the same benefits of regular full-time employees; however, retirement, life insurance and participation in health plans vary depending upon funding and authorization.

+ Temporary/seasonal and part-time employees are generally only eligible for employer provided parking and access to membership in credit union.

+ Retirement

If you are hired October 5, 2010, or after to a position with City of Norfolk Retirement System benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

If you are hired January 1, 2022, or after to a position with Virginia Retirement System (VRS) benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

+ The Tuition Assistance Program is established to encourage employees toward continued self-development and education. Permanent full-time and permanent part-time classified, unclassified permanent, full-time special projects, and constitutional employees who have completed six months continuous service will be eligible to apply. The applicant’s school of enrollment must be an accredited institution.

NOTE:

The benefits described above are broad generalizations. The specific benefits that an employee may be eligible for are governed by City regulations, as applicable to job type.

Non-City

Positions listed with a job type designation of "Non-City" are not subject to the benefits descriptions above. Refer to the content of the job posting for information regarding these positions.

01

The following Supplemental Questions are specific to the position for which you have applied to assist the hiring manager in screening applications for specific experience being sought. Please be specific in answering these questions as they will be used to evaluate which applications will be given further consideration in the process. Do not answer "see resume" or "see application" as these are not valid answers. Please note that if you are invited to be interviewed by the department, your responses to the following questions may be subject to verification.

+ I understand and will answer the following supplemental questions completely and thoroughly.

02

Are you a current or previous City of Norfolk employee?

+ Yes - I am a current City of Norfolk Employee

+ Yes - I am a previous City of Norfolk Employee

+ No - I am not a previous or current City of Norfolk employee

03

Please provide an explanation of any periods of unemployment that are 30 days or longer. Indicate N/A if you have not experienced any periods of unemployment.

04

Please select the highest level of education you have completed.

+ High School Diploma/GED

+ Some College (6 months or more)

+ Vocational/Technical Degree

+ Associate's Degree

+ Bachelor's Degree

+ Master's Degree or higher

05

Do you have experience conducting Outreaches?

+ Yes

+ No

06

If yes, please describe your experience. If no, type N/A.

07

Do you have experience developing program plans?

+ Yes

+ No

08

If yes, please describe your experience. If no, type N/A.

09

Do you have experience with developing and conducting special events, such as ribbon cuttings, grand openings and holiday celebrations?

+ Yes

+ No

10

Do you have proficiency with taking photography and/or videorecording at an Outreach, program or event?

+ Yes

+ No

11

What graphic design software are you proficient in? Check all that apply. Please note: A skills assessment may given at time of interview.

+ Publisher

+ Canva

+ Adobe Creative Cloud

+ No experience in graphic design

12

Do you have experience creating print and digital marketing materials?

+ Yes

+ No

13

Do you have experience creating and delivering PowerPoint presentations?

+ Yes

+ No

14

What Microsoft programs are you proficient in? Check all that apply. Please note: A skills assessment may given at time of interview.

+ Word

+ Excel

+ Outlook

+ PowerPoint

15

Please indicate your veteran status. (A copy of your long form DD-214 may be required)

+ I am not a Veteran

+ I am a Veteran

+ I am a Disabled Veteran

Required Question

Employer

City of Norfolk

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