• Call Center Patient Care Coordinator

    Aston Carter (Poughkeepsie, NY)


    Medical Scheduler - Poughkeepsie, NY

     

    Job Description: The Medical Scheduler assesses a large volume of phone calls and requests both clinical and non-clinical in nature while providing superior customer service and maintaining a one-call resolution standard.

     

    Remote work can be granted to an employee typically around the 6-month mark, based on performance and ability to work independently.

    Responsibilities

    + Assess a high volume of incoming calls and requests.

    + Schedule appointments including but not limited to physicals, office visits, consults, hospital follow-ups, and CDL exams for 100+ multi-specialty physicians and other medical professionals.

    + Utilize all resources available to efficiently and effectively assist all callers.

    + Transfer/warm-transfer calls to other departments and/or staff members when appropriate.

    + Gather all pertinent information for requests and relay messages to clinical staff members accordingly.

    + Handle emergencies according to specified procedures.

    + Use NextGen medical software and Microsoft Outlook on a daily basis.

    Essential Skills

    + Call center experience

    + Customer service experience within a call center or as a healthcare receptionist

    + Proficiency in Microsoft Office, including Excel

    + Experience in using NextGen medical software

    + Ability to handle a high volume of inbound calls

    + Scheduling appointments

    + Experience with multi-line phone systems

    Additional Skills & Qualifications

    + High School Diploma

    + 2+ years of healthcare experience

    + is highly preferred in call center, medical records, customer service, etc.

     

    Work Environment

     

    The position is based in Poughkeepsie and requires working Monday to Friday from 9:30 AM to 6:00 PM with a rotating Saturday shift every 4-6 weeks from 8 AM to 5 PM.

     

    Employees have the option to take a day off in the middle of the week, such as a Wednesday, if they work the Saturday shift.

     

    A 30-minute lunch break is provided.

     

    The role requires working with minimal supervision and being comfortable working independently.

    Pay and Benefits

    The pay range for this position is $16.00 - $20.00/hr.

     

    Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)

     

    Workplace Type

     

    This is a fully onsite position in Poughkeepsie,NY.

     

    Application Deadline

     

    This position is anticipated to close on May 14, 2025.

    About Aston Carter:

    Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

     

    The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

     

    If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] (%[email protected]) for other accommodation options.