• Collections Specialist

    Aston Carter (Minnetonka, MN)


    Job Title: Collections Specialist

    Job Description

    We are seeking a skilled Collections Specialist to join our team. You will be responsible for managing delinquency levels within an assigned portfolio of accounts in the 30-89 day aging categories. This position requires making outbound calls, sending letters to delinquent customers, reconciling payment and billing histories, and negotiating payment arrangements. You will periodically pull and analyze credit information to recommend appropriate actions on problem accounts, including repossession, modification, and transfer to late-stage collections. This role may involve direct contact with program/dealer partners and other sources to assist with problem accounts and reconciliations.

    Responsibilities

    + Manage delinquency levels within the assigned portfolio through outbound calls, letters, and third-party providers.

    + Assist customers with account reconciliations utilizing payment and billing histories.

    + Access and analyze appropriate credit information (i.e., consumer and commercial credit bureau reports) when necessary.

    + Communicate effectively with customers and their representatives as well as internal business partners to resolve delinquency issues.

    + Recommend solutions to customers and internal stakeholders, including negotiation of payment arrangements, recommendations for modification, default, or repossession.

    Essential Skills

    + 3+ years of consumer or commercial collections experience.

    + B2B

    + Strong written and verbal communication skills with attention to detail.

    + Proficient with Microsoft Suite (Excel, Teams, Word, etc.).

    + Experience with Oracle (extremely nice to have).

    + College degree or equivalent experience.

    Additional Skills & Qualifications

    + Experience managing delinquency levels within an assigned portfolio.

    + Experience managing their own collections list (not an automated system).

    + Experience working a high volume of accounts throughout the month (250 accounts or more).

    + Skip tracing experience.

    Work Environment

    3 days a week in the office. The team handles diverse portfolios, overseeing large commercial assets and anything that can be financed for a business

    Pay and Benefits

    The pay range for this position is $24.00 - $26.44/hr.

     

    Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)

     

    Workplace Type

     

    This is a hybrid position in Minnetonka,MN.

     

    Application Deadline

     

    This position is anticipated to close on May 10, 2025.

    About Aston Carter:

    Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

     

    The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

     

    If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] (%[email protected]) for other accommodation options.