• Implementation Specialist

    Aston Carter (Atlanta, GA)


    Job Title: Implementation SpecialistJob Description

     

    An Implementation Specialist works closely with customers to understand their requirements and configure our software solutions to meet customer needs. The Implementation Specialist should have a deep understanding of the products and software process being implemented for our customers and be able to speak to how the solution works and how it relates to the customer’s business processes. This role is accountable for the successful implementation and testing of customer solutions and will regularly interact with internal and external stakeholders. This position works closely with other Implementation Engineers, Data Engineers, Developers, Product Owners, and the Project Manager to ensure successful delivery of the implementation.

    Responsibilities

    + Review contracts for understanding and adherence to the scope of work.

    + Consult with and partner with internal and external stakeholders to understand customer’s business processes.

    + Confirm environmental requirements and access.

    + Analyze current state and future state to ensure features and functionality meets scoped requirements.

    + Install databases and software and configure the solution to meet the customer’s needs.

    + Set up and conduct solution demonstrations.

    + Create test cases and run tests to find and correct errors, and validate the implementation meets specifications.

    + Train and/or assist with client/end-user training.

    + Provide client support during testing, go-live, and post-go-live.

    + Resolve issues/bugs.

    + Migrate solution to production and perform post-production review.

    + Review customer requests for enhancements and engage with the needed departments for scoping and contracting.

    + Work with Support to transition customer solutions to the maintenance phase.

    + Adhere to communication standards to ensure clients are informed of status, progress, and risks/issues.

    + Facilitate internal and external meetings.

    + Maintain positive relationships with both internal and external partners.

    + Create system or implementation process documentation for internal and external stakeholders.

    Essential Skills

    + Associate degree in computer/software-related field or 3+ years of software implementation experience.

    + Excellent communication skills with the ability to build collaborative relationships.

    + Ability to work independently and as part of a team.

    + Strong analytical and problem-solving skills.

    + Self-starter.

    + Detail-oriented.

    + Ability to prioritize work and meet deadlines.

    Additional Skills & Qualifications

    + Bachelor’s degree in computer/software-related field or 5+ years of software/IT customer service experience.

    + 3+ years’ experience in a software, training, and implementation environment.

    + 1+ years' experience with court projects.

    + Experience in County/municipal Government software operations and processes is a plus.

    Work Environment

    This position involves 40-50% travel around Georgia and requires residency in the state. The role allows for remote work when not traveling to customer sites.

    Pay and Benefits

    The pay range for this position is $31.25 - $31.25/hr.

     

    Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

     

    • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

     

    Workplace Type

     

    This is a hybrid position in Atlanta,GA.

     

    Application Deadline

     

    This position is anticipated to close on May 14, 2025.

    About Aston Carter:

    Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

     

    The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

     

    If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] (%[email protected]) for other accommodation options.