"Alerted.org

Job Title: Network Operations Center (NOC) Engineer

Job Description

Our team is looking for a Network Operations Center Engineer who will help us maintain our reputation as a trusted partner. The ideal candidate will provide 24/7 monitoring support for the IoT Network, execute the Incident Management Process, and continuously contribute to improving network quality and customer success.

Responsibilities

+ Provide 24/7 monitoring support for the IoT Network to minimize and prevent identified service impacts when possible.

+ Execute the Incident Management Process, monitor strategy, and identify process improvements to ensure network quality.

+ Assess, draft, and deliver Root Cause Analysis in a timely manner to internal and external customers.

+ Continuously contribute to improving and achieving customer and global IoT Business Unit success.

Essential Skills

+ Experience with NOC operations and incident management.

+ Proficiency in Root Cause Analysis (RCA) and problem resolution.

+ Knowledge of firewall and 5G technologies.

+ Bachelor's degree in Computer Science or 5+ years of relevant experience.

+ Experience with SQL-like databases.

+ Experience in a SaaS or hosted application service provider environment.

Work Environment

The position requires night shift work from Tuesday to Saturday or Sunday to Thursday, with flexibility needed from 2pm to 11pm EST. There is very little on-call responsibility. You will collaborate with your NOC counterparts and cross-functional peers in Customer Support and Engineering, as well as provide direct support to Service Providers and feedback to the Executive Leadership Team.

Pay and Benefits

The pay range for this position is $42.00 - $46.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Alpharetta,GA.

Application Deadline

This position is anticipated to close on May 14, 2025.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email [email protected] (%[email protected]) for other accommodation options.