"Alerted.org

Job Description:

ITW Food Equipment Group LLC designs and manufactures commercial food equipment for food service and retail customers through its subsidiaries. The company’s products include ware washing equipment; cooking equipment, including ovens, ranges, and broilers; refrigeration equipment, including refrigerators, freezers, and prep tables; food processing equipment, including slicers, mixers, and scales; and kitchen exhaust, ventilation, and pollution control systems. ITW FEG has the largest service network in this industry to support our global customers, with highly specialized technicians and best-in-class supply chain procedures. The company was incorporated in 2001 and is based in Troy, Ohio. ITW Food Equipment Group LLC is an Illinois Tool Works Inc. subsidiary.

SUMMARY

The Director of Business Development and Sales Excellence is responsible for driving strategic organic growth, increasing year-over-year revenue, pricing strategy, attach strategy, CRM & installation business management from new and existing market segments and cross-functional business units. This role focuses on understanding market dynamics, identifying target customers, developing business strategies, and improving overall market share. The Director will work closely with account directors to understand business requirements and market needs, recognize new market opportunities, and ensure alignment with company business aims. This position includes direct leadership of Business Development/ Sales Excellence, Marketing, Customer Care, and Business Analyst functions.

ESSENTIAL DUTIES AND RESPONSIBILITIES

These are the most significant job duties performed. The size, scope and complexity of assigned duties and responsibilities are dependent on the level and experience of the incumbent. To perform this job successfully, an individual must be able to perform each assigned essential duty satisfactorily. Other responsibilities or special projects not specifically listed below may also be assigned.

The major responsibilities of this role include:

+ **STRATEGIC MINDSET:** Anticipates food equipment industry trends and customers needs to develop long-term strategies that drive contact center success through industry experience. Uses data and insights to forecast demand, optimize operations, and enhance customer experience while aligning with overall business goals.

+ **DECISION QUALITY:** Makes sound, data-driven decisions that balance customer satisfaction with operational efficiency. Evaluates multiple factors, including team performance, customer feedback, and service metrics, to make informed decisions that positively impact the contact center’s performance through proficiency in MS Office applications (D365, Five9), and familiarity with CRM, ERP, and SAP (or similar platforms).

+ **ACTION ORIENTED:** Takes swift, decisive action to address operational challenges and improve service delivery. Actively seeks opportunities for process improvements, implements solutions with urgency, and ensures that the team remains focused on achieving key performance targets.

+ **DRIVES RESULTS:** Consistently delivers measurable outcomes by setting clear objectives, tracking key performance indicators, and holding teams accountable for performance. Focuses on improving service levels, reducing response times, and increasing customer satisfaction to drive success, through a strong understanding of P&L.

+ **BUILDS EFFECTIVE TEAMS:** Cultivates a collaborative and high-performing team environment by fostering open communication, providing coaching, and ensuring team members have the tools and support needed to succeed. Focuses on team development and maintains a positive, motivated workforce to drive continuous improvement in customer service.

+ **COMMUNICATES EFFECTIVELY:** Demonstrates strong communication skills by clearly conveying expectations, feedback, and important information to both the team and customers. Actively listens, ensures understanding, and adapts communication style to meet the needs of diverse audiences, fostering collaboration and enhancing customer interactions.

+ **INNOVATION:** Displays original thinking and creativity, meets challenges with resourcefulness, generates suggestions for improving work, and develops innovative approaches and ideas.

+ **SAFETY:** Prioritizes the well-being of the team and customers by promoting a culture of safety and compliance. Actively identifies potential risks, ensures adherence to safety protocols, and creates a supportive environment where safety is consistently reinforced as a core value in all contact center operations.

Supervisory Responsibilities

+ This position will directly lead and influence the work of others

MINIMUM QUALIFICATIONS

The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Work Experience

+ BS Degree in Marketing, Business, Communication or related field with at least 10 years of progressive business development, sales and/or marketing experience is required.

PHYSICAL DEMANDS & WORK ENVIRONMENT

The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

While performing the duties of this job, the employee is:

+ Regularly required to sit

+ Operates standard office equipment

Working Conditions

+ Office environment

+ Noise level in the work environment is usually moderate

Hours of Work

+ Normal business hours with extended hours as needed

+ Travel up to 30%