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Job Description:

Position** **Overview:

Essential Job** **Functions:

+ Conduct pre-sales activities including understanding the customer’s business and analysis of product needs.

+ Conduct post-sales activities including delivery follow-up to ensure product has met customer’s needs and communication with customer for additional sales opportunity.

+ Handle incoming sales calls and provide technical support for products and applications.

+ Responsible for processing Web leads, activities, and quotations into CRM system.

+ Support field sales staff and distributors in moving opportunities through the sales process.

+ Foster new business and build customer relationships.

+ Process sales orders to invoice.

+ Process all RMAs (repairs & returns) and forward to shipping.

+ Prepare documents for import and export shipments.

+ Fulfill all requests for literature and technical information required to identify application and specify equipment.

+ Support Rental Centers with order processing and rental billing.

+ Required to adhere and comply with state and federal law, the ISO Quality program and procedures, and the safety program.

+ Additional duties and tasks as assigned.

Requirements:

+ High School or GED equivalent is required. Post-secondary education is preferred.

+ Must possess sales ability.

+ Through company training, this position requires advanced operation and application knowledge of organization’s products.

+ Excellent verbal, written, and interpersonal communication skills.

+ Ability to build and maintain strong relationships with internal and external customers. Must be a team player.

+ Strong aptitude with detailed computer programs, including MS Office (Word, Excel, Outlook, Teams). Experience working with CRM systems a plus.

+ Must be organized and detail-oriented; as well as possess strong time management and problem-solving skills.

+ Ability to work independently and be resourceful.

+ Must be willing to seek out information to ensure full and accurate communication.

+ Must be able to adjust to a changing work environment, competing demands, frequent changes, delays, and unexpected events.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Most time will be spent in an office environment. Occasionally the employee may be required to spend time on the manufacturing floor. Certain personal protective equipment is required when in the manufacturing areas. Work is normally performed in an office environment.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit for prolonged periods; stand; walk; use hands to type, finger, handle, control, or feel; reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. The employee must frequently lift and move up to 10 pounds and occasionally lift and move objects up to 25 pounds.

Compensation Information:

Compensation Information:

We believe our people are our greatest asset. That’s why we invest in creating an environment where you can thrive—both personally and professionally. For more details, visit our Benefits page (https://myitwhr.com/) .

In addition, our benefits include paid vacation, sick, holiday, and parental leave.

The annual base salary range for this position is $65,000 – 75,000 annually. Please note that this salary information serves as a general guideline. The company considers various factors when extending an offer, including but not limited to the scope and responsibilities of the position, the candidate's work experience, education and training, key skills, as well as market and business considerations.

_ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential._

_As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship._

_All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws._