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North Loop Facilities Support Coordinator

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North Loop Facilities Support Coordinator

Salary

$51,126.40 - $73,049.60 Annually

Location

Minneapolis, MN

Job Type

Full-Time

Job Number

2025-00143

Division

Metro Transit

Department

Engineering and Facilities Adm

Opening Date

04/30/2025

Closing Date

5/14/2025 11:59 PM Central

+ Description

+ Benefits

+ Questions

WHO WE ARE

We are the Metropolitan Council, the regional government for the seven-county Twin Cities metropolitan area. We plan 30 years ahead for the future of the metropolitan area and provide regional transportation, wastewater, and housing services. More information about us on our website. (https://metrocouncil.org/About-Us/The-Council-Who-We-Are.aspx)

We are committed to supporting a diverse workforce that reflects the communities we serve.

Metro Transit, a division of the Metropolitan Council, is one of the country's largest transit systems, employs more than 3,000 people, and prior to COVID-19, provided more than 80 million rides a year through an integrated network of buses, light rail, and commuter train, as well as resources for those who carpool, vanpool, walk, or bike in the Twin Cities.

How your work would contribute to our organization and the Twin Cities region:

The North Loop Facilities Support Coordinatorwithin Metro Transit's Engineering and Facilities (E&F) department is responsible for serving as the first point of contact for campus communications and the coordination of facilities support services. The Support Coordinator acts as a liaison for various departments throughout the North Loop campus as well as outside parties using campus facilities. The Support Coordinator monitors the North Loop parking system and enforces applicable policies and procedures as needed.

This position is open to both internal and external applicants, however, internal ATU candidates will receive priority. The selection process for internal candidates will follow ATU's seniority guidelines.

Salary range: External hires start at a pay rate of $24.58 hourly ($51,126.40 annually). Internal hires will follow ATU wage guidelines.

This posting will be used to establish a 6-month eligible list for current and future hires.

What you would do in this job

1. Oversee and administer North Loop Campus parking lots procedures:

+ Continually monitor several cameras in North Loop Campus parking lots for staff

+ Monitor FTH and MPPD Office Facilities/Towers, visitor and ADA parking lot, and new North Loop garage lot for proper facility use, and procedure compliance

+ Enforce Parking Policy, including notifying parking violators and contacting towing contractors to remove vehicles

+ Maintain employee databases and system uploads for employee badge access for priority use of North Loop parking lots

+ Respond to inquiries regarding parking lot equipment failures and problems with employee badge access to staff parking lots

+ Coordinate with Building Maintenance Supervisor and Asset Protection staff with details to make necessary parking lot equipment repairs and employee badge accessibility

+ Review North Loop Parking policies and procedures manual and makes change suggestions to Supervisor

2. Provide back-up assistance to the current North Loop coordinator related to campus general meeting support and coordination for conference rooms used by the Met Council, Transportation Committee, government agencies, etc. and outside community groups:

+ Maintain meeting reservations and communicates room set up request information for conference rooms that are available to the community

+ Monitor information boards for the North Loop Campus

+ Provide support for after-hours conference events as needed, ensuring smooth operations and addressing attendee needs

+ Prepare and communicate North Loop campus facilities room set up for monthly chamber meetings for Met Council and outside groups

3. Administer Metro Transit North Loop campus safety communications and coordination with Safety Department:

+ Coordinate Emergency Evacuation process in connection with the Safety Department

+ Make emergency public address announcements in response to fire, severe weather, computer network difficulties, etc

+ Ensure all updated materials are properly posted and distributed with the direction of the Safety Dept

4. Perform the role of Metro Transit North Loop Campus Facilities Support Coordinator:

+ Represent the E&F Director's Office in serving as the initial E&F point of contact for North Loop campus facilities including communications center and support services coordination

+ Perform campus liaison assistance between E&F, other Departments, and outside parties to ensure timely facilities communications and efficient campus operations

+ Perform back-up administrative support to the E&F Director and other management staff as needed

+ Prepare documents, correspondence, and routine statistical reports using tables, graphs, and charts from more than one software package

+ Assist walk-in data requestors complete a data request online

5. Provide back-up assistance in the mail room (30%):

+ May require travel around the North Loop campus

+ May require lifting 20 lbs. or less

+ Work in close proximity to mailroom equipment, such as copiers, printers, scanners, and postage machines

What education and experience are required for this job (minimum qualifications)

High school diploma/GED or equivalent AND three (3) or more years of related clerical/administrative support experience in similar office environment

What additional skills and experience would be helpful in this job (desired qualifications):

+ Detail-oriented, ability to multi-task, and excellent organizational skills

+ Experience explaining services, problem-solving, and taking/answering customer feedback via in-person, phone, or email

+ Administrative support experience working for a governmental agency

+ Experience being the first point of contact for a wide variety of customers or a large workforce within a large office facility

+ Experience answering a main telephone line using a computerized telephone system

+ Intermediate experience with Microsoft Word, Excel, PowerPoint, Outlook, and Teams applications

+ Experience working with Metro Transit's services, structure, policies, and procedures

+ Experience working with a diverse workforce and customer base

What knowledge, skills, and abilities you should have within the first six months on the job:

+ Knowledge of Metro Transit programs and services to provide accurate information

+ Knowledge of Microsoft Office e.g. Word, Excel, PowerPoint, Access Outlook applications and access databases; navigate multiple windows and programs

+ Knowledge of computerized telephone system (Mitel IP Console Telephone System)

+ Ability to work independently, make decisions, multi-task, prioritize, and problem solve

+ Ability to demonstrate critical thinking and advanced problem-resolution skills

+ Ability to maintain close attention to detail and achieve a high level of accuracy

+ Ability to communicate and work well with others across department lines and at all levels

+ Ability to work with confidential and secure information

+ Ability to handle multiple priorities and engage and participate in multiple projects simultaneously

+ Ability to promote an equitable, positive, and respectful work environment that values diversity among all employees

What you can expect from us:

+ We offer the opportunity to make a difference and positively influence the Twin Cities metropolitan area.

+ We encourage our employees to develop their skills through on-site training and tuition reimbursement.

+ We provide a competitive salary, excellent benefits, and a good work/life balance.

More about why you should join us! (http://metrocouncil.org/Employment/Making-A-Difference.aspx)

Additional information

Union/Grade: Amalgamated Transit Union (ATU) Wage Class 35

FLSA Status: Non- Exempt

Safety Sensitive: No

What steps the recruitment process involves:

+ We review your minimum qualifications.

+ We conduct a work record evaluation (for ATU employees only).

+ We rate your education and experience.

+ We conduct a structured panel interview.

+ We may conduct a selection interview.

Once you have successfully completed the steps above, then:

If you are new to the Metropolitan Council, you must pass a drug test (safety sensitive positions only) and a background check which verifies education, employment, and criminal history. If you have a criminal conviction, you do not automatically fail. The Metropolitan Council considers felony, gross misdemeanor, and misdemeanor convictions on a case-by-case basis, based on whether they are related to the job and whether the candidate has demonstrated adequate rehabilitation.

If you are already an employee of the Metropolitan Council, you must pass a drug test (if moving from a non-safety sensitive position to a safety sensitive position) and criminal background check if the job you're applying for is safety sensitive, is a supervisory or management job, is in the Finance, Information Services, Audit, or Human Resources departments, or has access to financial records, files/databases, cash, vouchers, or transit fare cards.

IMPORTANT: If you make a false statement or withhold information, you may be barred from job consideration.

The Metropolitan Council is an Equal Opportunity, Affirmative Action, and veteran-friendly employer. The Council is committed to a workforce that reflects the diversity of the region and strongly encourages persons of color, members of the LGBTQ community, individuals with disabilities, women, and veterans to apply.

If you have a disability that requires accommodation during the selection process, please email [email protected].

We believe our employees are a key to our agency's success! In order to attract and retain high quality employees, the Council provides a highly competitive benefits package both in choice and coverage levels. Some highlights about our benefits are listed below:

+ Guaranteed monthly retirement income through Minnesota State Retirement System pension fund

+ Opportunity to save additional funds for retirement on a tax-deferred basis through a voluntary deferred compensation (457) plan

+ Two or more medical plans from which to choose, with employer contribution towards premiums over 80%

+ Dental insurance, life insurance and vision insurance

The following benefits are provided to all employees as part of working for the Council. You will have access to free:

+ Well@Work clinic

+ bus/rail pass valued at over $1200 per year

+ parking at many job locations

+ fitness centers at many job locations

+ Employee Assistance Program

+ extensive health and wellness programs and resources

.

01

Applicant Instructions: The supplemental questions listed below are to further evaluate your education and experience and to determine your eligibility for this position. Answer each question completely and please do not type "see resume" otherwise your application will be considered incomplete, and you will not receive further consideration for this position. The experience you indicate in your responses should also be consistent with the Work History section of this application. If you attach a resume and/or cover letter to your application, it will be reviewed at the education and experience review step. I have read and understand the above instructions regarding supplemental questions.

+ Yes

+ No

02

How did you first hear about this job opening?

+ CareerForce Center

+ Community Event/Organization

+ Employee Referral

+ Facebook

+ Glassdoor

+ Indeed

+ Job Fair

+ LinkedIn

+ Metro Transit Bus Advertisement

+ Twitter

+ Website: governmentjobs.com

+ Website: metrocouncil.org

+ Website: metrotransit.org

+ Website: minnesotajobnetwork.com

+ Other

03

If you selected 'Other', please describe where you first heard about this job. If you selected 'Employee Referral' please enter the employee's first and last name, ID number (if known), and job title. If this does not apply, type "N/A."

04

Do you have a high school diploma/GED and three (3) or more years of experience in clerical/administrative support in a similar office environment?

+ Yes

+ No

05

In detail, please describe your experience promoting an equitable, positive, and respectful work environment that values culture and diversity among all employees. Type N/A is not applicable.

06

In detail, describe your experience monitoring several security cameras at once. Did this experience include monitoring parking lots? Did this experience include monitoring office facilities? Type N/A is not applicable.

07

Describe your experience with general meeting support and coordination of conference rooms used by several agencies, departments, committee, and community groups. Type N/A if not applicable.

08

Describe your experience administering safety communications and coordination with a Safety Department. Did your experience involve coordinating emergency evacuation plans? Did you make emergency public announcements in response to fire, severe weather, and computer network difficulties? Type N/A if not applicable.

09

Do you have experience preparing documents, correspondence, and routine statistical reports using graphs and charts? If so, please describe that experience in detail. Type N/A if not applicable.

10

Are you detail oriented and have the ability to multi-task? If so, please describe your experience in detail. List the position, how long you worked in that role, and how you stayed organized. Type N/A if not applicable.

11

This position provides back-up assistance in the mail room which may require lifting boxes with maximum weight of 20 lbs. Have you had experience with lifting and moving items that weigh 20 lbs. or less? If so, please describe your experience. Type N/A if not applicable.

12

Do you have experience working in close proximity to mailroom equipment, such as copiers, printers, scanners, and postage machines? If so, please describe your experience. Type N/A if not applicable.

13

The salary range for this position: External hires start at a pay rate of $24.58 hourly ($51,126.40 annually). Internal hires will follow ATU wage guidelines. Please type "yes" that you have read the salary range.

Required Question

Employer

Metropolitan Council

Address

390 Robert St. N.St. Paul, Minnesota, 55101

Website

https://metrocouncil.org

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