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Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Chicago site is looking for a new Air Logistics Operational Care Specialist to join our Air Logistics team.

Your Role

The Operational Care Specialist is responsible for managing the coordination of shipments accurately and timely, meeting customer transit time requirements. The Operational Care Specialist is part of a team (Operational Care Centers) responsible for coordinating transport activities by executing the necessary bookings with our partners and gateways, generating the required documentation, and monitoring each shipment, including deviation handling. You liaise with our customer care specialists to ensure specific requirements are met (Transit Times, Carrier selection, Routings etc.). Securing buy rates (when required), as well as capacity with qualified carriers/partners and or via the KN gateways is critical. All activities are to be performed in compliance with rules and regulations governing air transport, industry, and product standards, KN standards and guidelines, and executed via KN operational systems.

Your Responsibilities

+ To manage and perform all operational activities reliably, accurately and on-time, minimizing overdue tasks, and according to defined customer deliverables

+ To follow the communication concept for effective communication with stakeholders

+ To monitor shipments, follow up on all deviations, accurate and timely updates for visibility in KN systems, including financial data, such as costs

+ To review and clarify CCL instructions if there are conflicts or deviations with regulatory requirements, routing, TT, rate information, or other discrepancies

+ To immediately report problems, operational disputes or discrepancies to supervisors or managers

+ To collaborate with all partners/suppliers, gateway, warehouse, customs teams, the RCC, and external parties as needed

+ To monitor operational performance of carriers and other partners and escalate / create awareness if performance and commitments are not being delivered

+ To collaborate with the Optimization Team for most effective process execution and systems setup/automation, maximizing systems utilization and avoiding manual processes is critical

+ To maximize profitability through cost optimization

+ To be part of process improvement identification, and implementing changes

+ To work with Sales and Customer Care teams on account implementation, ensuring a smooth transition from sales to operations

Your Skills and Experiences

+ BU / FU: Air Logistics 0-2 years

+ Freight Forwarding 0-2 years

+ Analytical & Organizing Skills

+ Time Management

+ Problem Solving

+ The Operational Care Specialist must demonstrate Air freight Knowledge, must have a "can do" and service related mentality, and show an ability to communicate and coordinate with suppliers and partners.

+ A high level of attention to details is a necessary, coupled with communication and organizational skills.

+ Flexibility and an ability to work under pressure are necessary.

+ Local language: Fluent

+ English: Intermediate

+ Shift: M-F / 9:00am - 6:00pm

+ 4-1 Schedule after satisfactory probationary period

Good Reasons to Join

There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. #LI-[recruiter’s job code]

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: [email protected] with the nature of your request. We will answer your inquiry within 24 hours.