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We are looking for a SR Desktop Engineer with an engineering mindset who can develop and implement solutions through automation. The environment includes Microsoft 365 / Products with SR level troubleshooting expertise.

Must have experience with Intune - light scripting skills, automation "I built processes"

Must also have strong "root cause analysis" skills; identifying and improving upon repeatable tickets.

Description

• Take full lifecycle ownership of support tickets from initiation to resolution, regardless of origin, coordinating with other teams as needed and escalating blockers appropriately.

• Perform root cause analysis to resolve the entire scope of technical issues, assessing whether a broader organizational impact exists and addressing it when applicable.

• Monitor and triage ServiceNow incident and service request queues, responding within defined SLAs to ensure high-quality support.

• Proactively analyze ticket trends, system monitoring tools, and employee feedback to identify and remediate issues before they impact the broader user base.

• Maintain and support hardware and software environments, including PCs, laptops, printers, peripherals, and enterprise applications, both onsite and remote.

• Provide 2nd level support and serve as an escalation point for complex technical issues, while maintaining accountability for ticket resolution.

• Support imaging, configuration, installation, and repair of networked devices, including VPN access and Cisco VPN Client support.

• Contribute to and maintain a robust, searchable internal and external Knowledge Base to ensure consistent and scalable solutions.

• Perform asset lifecycle management activities to ensure accurate and current inventory tracking of all IT hardware.

Requirements

• Demonstrated experience collaborating across technical teams to drive solutions forward.

• Proven ability to provide excellent customer service, communicate clearly, and manage escalations professionally.

• Two- or four-year degree or equivalent technical training.

• Minimum of 4 years of experience supporting a PC network environment.

• Strong understanding of PC networks and LAN/WAN infrastructure.

• Relevant certifications preferred: A+, Network+, MCP, MCSA, or MCSE.

• Excellent problem-solving and analytical skills, with a focus on holistic resolution and continuous improvement.

• Strong documentation and knowledge-sharing mindset.

• Ability to lift up to 30 lbs.

Skills

Desktop Support, Microsoft 365, Intune, automation, scripting

Top Skills Details

Desktop Support, Microsoft 365, Intune, automation, scripting

Additional Skills & Qualifications

NA

Experience Level

Expert Level

Pay and Benefits

The pay range for this position is $35.00 - $50.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Enfield,CT.

Application Deadline

This position is anticipated to close on May 6, 2025.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.