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Job Title: Manager, Quality

Reports To: Director, Operations

Position Location: Charleston, SC

FLSA Status (Exempt/Non-Exempt): Exempt

Position Summary:

The position is responsible for the implementation and execution of the Quality program for all products, raw materials, processes and services at the Environmental Express Division. This position will work closely with all areas of the company; primarily Product Management, Purchasing, Operations, Sales and Customer Support. In addition, this position works closely on the front line with our customers, as well as with contract manufacturers and third-party vendors to ensure that our outstanding quality standards and costing initiatives are upheld.

Key Responsibilities:

• Provide leadership for the Quality Control Program to ensure all products, raw materials, processes and services meet the Company’s exceptionally high-quality standards

• Establish and communicate quality metrics and data to department managers for problem identification, resolution, loss reporting

• Develop and lead the implementation and maintenance of the ISO certification plan

• Ensures all quality issues entered into the tracking system and responded to in a timely manner.

• Work with the appropriate teams to ensure proper action is taken and that the steps are initiated to avoid repeat errors.

• Work with the manufacturing quality lead to design and develop quality documentation, i.e. procedures, work instructions, inspection and sampling plans, as needed or requested

• Work with the manufacturing quality lead to maintain documentation and revision level of quality documentation for all products or services

• Work with the manufacturing quality lead and with Product Development to create product specific quality processes for all new products

• Lead regular quality meetings with the leadership team and other key stakeholders

• Lead and facilitate continuous improvement efforts using Lean, DMAIC, and Kaizen methodologies

• Review non-conformities (NCRs) for determining root cause, creating corrective actions, providing customer follow up and close NCRs within an acceptable timeframe

• Perform problem-solving tests to develop corrective actions for quality issues and to initiate continuous improvement

• Utilize analysis tools such as DOE, Pareto, and 8D to determine quality levels

• Report Quality metrics and trends routinely to the Company

• Coordinate returns to vendors and ensure corrective actions are in place to prevent future defects

• Establish and maintain relationships with vendors to help facilitate the timely completion of projects, negotiate pricing and ensure the receipt of quality products

• Perform pricing and competitive analysis and recommend strategies to improve quality, reduce costs, or improve market position

• Performs other duties as assigned.

Education:

• Bachelor’s degree from an accredited higher learning institution, preferably in a Quality or Engineering related field or equivalent work experience.

Experience:

• Minimum of 5 years’ experience related to quality assurance, lean manufacturing, regulatory compliance, and Six Sigma manufacturing in a manufacturing environment; previous direct leadership experience preferred.

Minimum Requirements/Qualifications:

• Experience working in ISO, ISO internal auditor or ISO implementation experience required.

• Holds Quality certifications in one or more of the following: ASQ/CQE, CMQ/OE, Six Sigma (Green or Black Belt), or TQM

• Hands-on approach to troubleshoot and resolve quality related issues

• Detail and Quality focused with strong organization, persuasion and negotiation skills

• Ability to present information and respond to questions from various levels within the organization

• Proficient in the use of MS Office

• Thrives in a fast-paced, collaborative environment, efficiently works under pressures, within deadlines or other time essential constraints.

• Excellent communication skills, both written and verbal, to clearly and concisely communicate to all levels of the organization.

• Strong work ethic and an ability to excel within a rapidly changing and growing organization.

• Some travel required.

Compensation & Benefits:

• Salary Range: $80,000-$105,000, depending on location, experience, and qualifications.

• Annual-Incentive Plan (AIP): Manager-level 10%

• Benefits coverage begins day 1, including the following:

o Medical, Dental, Vision Insurance

o Disability Insurance

o Life Insurance

o 401(k) company match

o Paid Time Off (15 days annually)

o Paid Holiday time (10 company-designated days)

o Tuition Assistance

o Additional benefits available with company package

This position has not been approved for Relocation Assistance.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this job. They are not an exhaustive list of all of the duties and responsibilities associated with it.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.